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Brilliant Communication Skills CourseSmart eTextbook: What the best communicators know, do and say

By Gill Hasson

Published by FT Press

Published Date: Jul 31, 2013

Description

Learn and practice the powerful skills of good communication to get the very best from relationships both at work and home.

 

Clever tips, techniques, practical pointers and real life examples will help you boost and polish your communication skills as you learn the best ways to say what you mean to get what you want.

Table of Contents

Part 1

Chapter 1

What is communication? Knowing your communication style

Chapter 2

Confident communication

Chapter 3

Active listening and skilful questioning

Chapter 4

Reading between the lines; feelings, emotions and attitudes

Chapter 5

What to say, how to say it.

Chapter 6

Put it in writing

 

Part 2

Chapter 7

Putting it into practice

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With CourseSmart eTextbooks and eResources, you save up to 60% off the price of new print textbooks, and can switch between studying online or offline to suit your needs.

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Brilliant Communication Skills CourseSmart eTextbook: What the best communicators know, do and say
Format: Safari Book

$12.99 | ISBN-13: 978-1-292-00605-5