Business Studies: Customer Service Textbooks

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Five Star Service: How to deliver exceptional customer service, 3rd Edition

By Michael Heppell

ISBN-10: 1-292-10020-6 | ISBN-13: 978-1-292-10020-3 | ©2015 FT Press

Price: $24.99

Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty, 2nd Edition

By Harvey Thompson

ISBN-10: 0-13-400969-X | ISBN-13: 978-0-13-400969-8 | ©2015 Pearson FT Press

Price: $36.99

Customer Service: Career Success Through Customer Loyalty, 6th Edition

By Paul R. Timm

ISBN-10: 0-13-305625-2 | ISBN-13: 978-0-13-305625-9 | ©2014 Pearson

Price: $117.60

The Ten Principles Behind Great Customer Experiences

By Matt Watkinson

ISBN-10: 0-273-77508-1 | ISBN-13: 978-0-273-77508-9 | ©2012 FT Press

Price: $29.99

Customer Service: A Practical Approach, 6th Edition

By Elaine K. Harris

ISBN-10: 0-13-274239-X | ISBN-13: 978-0-13-274239-9 | ©2013 Pearson

Price: $113.20

Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day

By Michael D. Basch

ISBN-10: 0-13-130320-1 | ISBN-13: 978-0-13-130320-1 | ©2004 FT Press

Price: $13.99

Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

By David L. Goetsch, Stanley Davis

ISBN-10: 0-13-048529-2 | ISBN-13: 978-0-13-048529-8 | ©2004 Pearson

Price: $24.40

Customer Relationship Management: Getting It Right!

By Judith W. Kincaid

ISBN-10: 0-13-035211-X | ISBN-13: 978-0-13-035211-8 | ©2003 Prentice Hall

Price: $39.99

Accelerating Customer Relationships: Using CRM and Relationship Technologies

By Ronald S. Swift

ISBN-10: 0-13-088984-9 | ISBN-13: 978-0-13-088984-3 | ©2001 Prentice Hall

Price: $39.99