Customer Relationship Management

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The Ten Principles Behind Great Customer Experiences

By Matt Watkinson

ISBN-10: 0-273-77508-1 | ISBN-13: 978-0-273-77508-9 | ©2012 FT Press

Price: $29.99

The Social Trade Show: Leveraging Social Media and Virtual Events to Connect With Your Customers

By Traci Browne

ISBN-10: 0-7897-4913-0 | ISBN-13: 978-0-7897-4913-0 | ©2012 Que

Price: $24.99

Small Town Rules: How Big Brands and Small Businesses Can Prosper in a Connected Economy

By Barry J. Moltz, Becky McCray

ISBN-10: 0-7897-4920-3 | ISBN-13: 978-0-7897-4920-8 | ©2012 Que

Price: $24.99

Customer Service: A Practical Approach, 6th Edition

By Elaine K. Harris

ISBN-10: 0-13-274239-X | ISBN-13: 978-0-13-274239-9 | ©2013 Prentice Hall

Price: $89.40

Five Star Service: How to deliver exceptional customer service, 2nd Edition

By Michael Heppell

ISBN-10: 0-273-73438-5 | ISBN-13: 978-0-273-73438-3 | ©2011 FT Press

Price: $22.99

Digital Marketing Strategy: Text and Cases

By Glen Urban

ISBN-10: 0-13-183177-1 | ISBN-13: 978-0-13-183177-3 | ©2004 Prentice Hall

Price: $156.60