Table of Contents
Chapter 1: Achieving Success through Effective Business Communication
Chapter 2: Mastering Interpersonal Communication
Chapter 3: Communicating in a World of Diversity
Part 2: Applying the Three-Step Writing Process
Chapter 4: Planning Business Messages
Chapter 5: Writing Business Messages
Chapter 6: Completing Business Messages
Part 3: Crafting Brief Messages
Chapter 7: Crafting Messages for Electronic Media
Chapter 8: Writing Routine and Positive Messages
Chapter 9: Writing Negative Messages
Chapter 10: Writing Persuasive Messages
Part 4: Supporting Messages with Quality Information
Chapter 11: Finding, Evaluating, and Processing Information
Chapter 12: Designing Visual Communication
Part 5: Planning, Writing, and Completing Reports and Proposals
Chapter 13: Planning Reports and Proposals
Chapter 14: Writing Reports and Proposals
Chapter 15: Completing Reports and Proposals
Part 6: Designing and Delivering Oral and Online Presentations
Chapter 16: Developing Oral and Online Presentations
Chapter 17: Enhancing Presentations with Slides and Other Visuals
Part 7: Writing Employment Messages and Interviewing for Jobs
Chapter 18: Building Careers and Writing Résumés
Chapter 19: Applying and Interviewing for Employment
Appendix A: Format and Layout of Business Documents
Appendix B: Documentation of Report Sources
Appendix C: Correction Symbols
Enhance your learning experience with text-specific study materials.
$15.40 | Add to Cart
This title is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
$224.40 | Free Ground Shipping.
MyLab and Mastering products deliver customizable content and highly personalized study paths, responsive learning tools, and real-time evaluation and diagnostics. MyLab and Mastering products help move students toward the moment that matters most—the moment of true understanding and learning.
$40.00 | ISBN-13: 978-0-13-266780-7
$85.00 | ISBN-13: 978-0-13-255195-3
With CourseSmart eTextbooks and eResources, you save up to 60% off the price of new print textbooks, and can switch between studying online or offline to suit your needs.
Once you have purchased your eTextbooks and added them to your CourseSmart bookshelf, you can access them anytime, anywhere.
$89.99 | ISBN-13: 978-0-13-253957-9
Books a la Carte are less-expensive, loose-leaf versions of the same textbook.
$145.87 | ISBN-13: 978-0-13-253965-4