## Description

**Business Statistics, Second Edition**, helps students learn the statistical tools and develop the understanding they’ll need to go successfully from the classroom to the boardroom. The dynamic approach conquers the modern challenges of teaching business statistics by making it relevant, emphasizing analysis and understanding over simple computation, preparing students to make better business decisions through statistics, and effectively communicating results.

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This text features a wealth of real data applications, with coverage of current issues, such as ethics and data mining. It draws students in using a conversational writing style and delivers content with a fresh, exciting approach that reflects the authors’ blend of teaching, consulting, and entrepreneurial experiences. Learning tools such as the **Plan/Do/Report** guided examples prepare students to tackle any business problem they will encounter as a future business leader.

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This book follows the GAISE Guidelines, emphasizing real data and real-world interpretations of analyses.

**CourseSmart textbooks do not include any media or print supplements that come packaged with the bound book.**

## Table of Contents

**PART**** I.**

**EXPLORING AND COLLECTING DATA**

**1. Statistics and Variation**

1.1 So, What Is Statistics?

1.2 How Will This Book Help?

**2. Data**

Amazon.com

2.1 What *Are* Data?

2.2 Variable Types

2.3 Data Sources: Where, How, and When

Ethics in Action

Technology Help

Brief Cases: Credit Card Bank

**3. Surveys and Sampling**

Roper Polls

3.1 Three Ideas of Sampling

3.2 Populations and Parameters

3.3 Other Sample Designs

3.4 The Valid Survey

3.5 How to Sample Badly

Ethics in Action

Technology Help: Random Sampling

Brief Cases: Market Survey Research

The GfK Roper Reports Worldwide Survey

**4. Displaying and Describing Categorical Data**

Keen

4.1 Summarizing a Categorical Variable

4.2 Displaying a Categorical Variable

4.3 Exploring Two Categorical Variables: Contingency Tables

Ethics in Action

Technology Help: Displaying Categorical Data on the Computer

Brief Cases: KEEN

**5. Displaying and Describing Quantitative Data**

AIG

5.1 Displaying Quantitative Variables

5.2 Shape

5.3 Center

5.4 Spread of the Distribution

5.5 Shape, Center, and Spread-A Summary

5.6 Five-Number Summary and Boxplots

5.7 Comparing Groups

5.8 Identifying Outliers

5.9 Standardizing

*5.10 Time Series Plots

*5.11 Transforming Skewed Data

Ethics in Action

Technology Help: Displaying and Summarizing

Quantitative Variables

Brief Cases Hotel Occupancy Rates 122

Value and Growth Stock Returns 122

**6. Correlation and Linear Regression**

Lowe's

6.1 Looking at Scatterplots

6.2 Assigning Roles to Variables in Scatterplots

6.3 Understanding Correlation

6.4 Lurking Variables and Causation

6.5 The Linear Model

6.6 Correlation and the Line

6.7 Regression to the Mean

6.8 Checking the Model

6.9 Variation in the Model and R2

6.10 Reality Check: Is the Regression Reasonable?

6.11 Non-linear Relationships

Ethics in Action

Technology Help: Correlation and Regression

Brief Cases: Fuel Efficiency

The U.S. Economy and Home Depot Stock Prices

Cost of Living

Mutual Funds

Case Study: Paralyzed Veterans of America

**PART II. MODELING WITH PROBABLITY**

**7. Randomness and Probability**

Credit Reports and the Fair Isaacs Corporation

7.1 Random Phenomena and Probability

7.2 The Nonexistent Law of Averages

7.3 Different Types of Probability

7.4 Probability Rules

7.5 Joint Probability and Contingency Tables

7.6 Conditional Probability

7.7 Constructing Contingency Tables

Brief Case: Market Segmentation

**8. Random Variables and Probability Models**

Metropolitan Life Insurance Company

8.1 Expected Value of a Random Variable

8.2 Standard Deviation of a Random Variable

8.3 Properties of Expected Values and Variances

8.4 Discrete Probability Distributions

Ethics in Action

Brief Case: Investment Options

**9. The Normal Distribution**

The NYSE

9.1 The Standard Deviation as a Ruler

9.2 The Normal Distribution

9.3 Normal Probability Plots

9.4 The Distribution of Sums of Normals

9.5 The Normal Approximation for the Binomial

9.6 Other Continuous Random Variables

Ethics In Action

Brief Cases: The CAPE10

Technology Help: Making Normal Probability Plots

**10. Sampling Distributions**

Marketing Credit Cards: The MBNA Story

10.1 The Distribution of Sample Proportions

10.2 Sampling Distribution for Proportions

10.3 The Central Limit Theorem

10.4 The Sampling Distribution of the Mean

10.5 How Sampling Distribution Models Work

Ethics in Action

Brief Cases Real Estate Simulation

Part 1: Proportions

Means

Case Study: Investigating the Central Limit Theorem

**PART III. INFERENCE FOR DECISION MAKING**

**11. Confidence Intervals for Proportions**

The Gallup Organization

11.1 A Confidence Interval

11.2 Margin of Error: Certainty vs. Precision

11.3 Assumptions and Conditions

11.4 Choosing the Sample Size

*11.5 A Confidence Interval for Small Samples

Ethics in Action

Technology Help: Confidence Intervals for Proportions

Brief Cases: Investment

Forecasting Demand

**12. Confidence Intervals for Means**

Guinness & Co.

12.1 The Sampling Distribution for the Mean

12.2 A Confidence Interval for Means

12.3 Assumptions and Conditions

12.4 Cautions About Interpreting Confidence Intervals

12.5 Sample Size

12.6 Degrees of Freedom - Why (n-1)?

Ethics in Action

Technology Help: Inference for Means

Brief Cases: Real Estate

Donor Profiles

**13. Testing Hypotheses**

Dow Jones Industrial Average

13.1 Hypotheses

13.2 A Trial as a Hypothesis Test

13.3 P-values

13.4 The Reasoning of Hypothesis Testing

13.5 Alternative Hypotheses

13.6 Testing Hypothesis about Means - the One

13.7 Alpha Levels and Significance

13.8 Critical Values

13.9 Confidence Intervals and Hypothesis Tests

13.10 Two Types of Errors

*13.11 Power

Ethics in Action

Technology Help

Brief Cases: Metal Production

Loyalty Program

**14. Comparing Two Groups**

Visa Global Organization

14.1 Comparing Two Means

14.2 The Two-Sample t-Test

14.3 Assumptions and Conditions

14.4 A Confidence Interval for the Difference Between Two Means

14.5 The Pooled t-Test

14.6 Tukey's Quick Test

14.7 Paired Data

14.8 The Paired t-Test

Ethics in Action

Technology Help: Two-Sample Methods

Brief Cases: Real Estate

Consumer Spending Patterns (Data Analysis)

**15. Inference for Counts: Chi-Square Tests**

SAC Capital

15.1 Goodness-of-Fit Tests

15.2 Interpreting Chi-Square Values

15.3 Examining the Residuals

15.4 The Chi-Square Test of Homogeneity

15.5 Comparing Two Proportions

15.6 Chi-Square Test of Independence

Ethics in Action

Technology Help: Chi-Square

Brief Cases: Health Insurance

Loyalty Program

Case Study

**Part IV. MODELS FOR DECISION MAKING**

**16. Inference for Regression**

Nambé Mills

16.1 The Population and the Sample

16.2 Assumptions and Conditions

16.3 The Standard Error of the Slope

16.4 A Test for the Regression Slope

16.5 A Hypothesis Test for Correlation

16.6 Standard Errors for Predicted Values

16.7 Using Confidence and Prediction Intervals

Ethics in Action

Technology Help: Regression Analysis

Brief Cases: Frozen Pizza

Global Warming?

**17. Understanding Residuals**

Kellogg's

17.1 Examining Residuals for Groups

17.2 Extrapolation and Prediction

17.3 Unusual and Extraordinary Observations

17.4 Working with Summary Values

17.5 Autocorrelation

17.6 Transforming (Re-expressing) Data

17.7 The Ladder of Powers

Ethics in Action

Technology Help

Brief Cases: Gross Domestic Product

Energy Sources

**18. Multiple Regression**

Zillow.com

18.1 The Multiple Regression Model

18.2 Interpreting Multiple Regression Coefficients

18.3 Assumptions and Conditions for the Multiple Regression Model

18.4 Testing the Multiple Regression Model

18.5 Adjusted R2, and the F-statistic

*18.6 The Logistic Regression Model

Ethics in Action

Technology Help: Regression Analysis

Brief Case: Golf Success

**19. Building Multiple Regression Models**

Bolliger and Mabillard

19.1 Indicator (or Dummy) Variables

19.2 Adjusting for Different Slopes-Interaction

19.3 Multiple Regression Diagnostics

19.4 Building Regression Models

19.5 Collinearity

19.6 Quadratic

Ethics in Action

Technology Help: Regression Analysis on the Computer

Brief Cases: Paralyzed Veterans of America

**20. Time Series Analysis**

Whole Foods Market^{®}

20.1 What is a Time-Series?

20.2 Components of a Time Series

20.3 Smoothing Methods

20.4 Summarizing Forecast Error

20.5 Autoregressive Models

20.6 Multiple Regression-based Models

20.7 Choosing a Time Series Forecasting Method

20.8 Interpreting Time Series Models: The Whole Foods Data Revisited

Ethics in Action

Technology Help

Brief Cases: Intel Corporation

Tiffany & Co.

Case Study: title to come

**PART V. SELECTED TOPICS IN DECISION MAKING**

**21. Design and Analysis of Experiments and Observational Studies**

Capital One

21.1 Observational Studies

21.2 Randomized, Comparative Experiments

21.3 The Four Principles of Experimental Design

21.4 Experimental Designs

21.5 Issues in Experimental Design

21.6 Analyzing a Completely Randomized Design in One Factor-The One-Way Analysis of Variance

21.7 Assumptions and Conditions for ANOVA

*21.8 Multiple Comparisons

21.9 ANOVA on Observational Data

21.10 Analysis of Multi Factor Designs

Ethics in Action

Technology Help

Brief Cases: A Multifactor Experiment

**22. Quality Control**

Sony

22.1 A Short History of Quality Control

22.2 Control Charts for Individual Observations (Run Charts)

22.3 Control Charts for Measurements: X and R Charts

22.4 Actions for Out of Control Processes

22.5 Control Charts for Attributes: p Charts and c Charts

22.6 Philosophies of Quality Control

Ethics in Action

Technology Help: Quality Control Charts

Brief Cases

**23. Nonparametric Methods**

i4cp

23.1 Ranks

23.2 The Wilcoxon Rank-Sum/Mann-Whitney Statistic

23.3 Kruskal-Wallace Test

23.4 Paired Data: The Wilcoxon Signed-Rank Test

*23.5 Friedman Test for a Randomized Block Design

23.6 Kendall's Tau: Measuring Monotonicity

23.7 Spearman's Rho

23.8 When Should You Use Nonparametric Methods?

Ethics in Action

Brief Cases: Real Estate Reconsidered

**24. Decision Making and Risk**

Data Description, Inc.

24.1 Actions, States of Nature, and Outcomes

24.2 Payoff Tables and Decision Trees

24.3 Minimizing Loss and Maximizing Gain

24.4 The Expected Value of an Action

24.5 Expected Value with Perfect Information

24.6 Decisions Made with Sample Information

24.7 Estimating Variation

24.8 Sensitivity

24.9 Simulation

24.10 Probability Trees

*24.11 Reversing the Conditioning: Bayes's Rule

24.12 More Complex Decisions

Ethics in Action

Brief Cases: Texaco-Pennzoil

Insurance Services, Revisited

**25. Introduction to Data Mining**

Paralyzed Veterans of America

25.1 Direct Marketing

25.2 The Data

25.3 The Goals of Data Mining

25.4 Data Mining Myths

25.5 Successful Data Mining

25.6 Data Mining Problems

25.7 Data Mining Algorithms

25.8 The Data Mining Process

25.9 Summary

Ethics in Action

Case Study

*Indicates an optional topic

**Appendices**

A. Answers

B. XLStat

C. Photo Acknowledgments

D. Tables and Selected Formulas

E. Index

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