CCNA Voice Lab Manual

The skills needed to implement Cisco-based Voice over IP (VoIP) and Convergence solutions are in high and growing demand. In fact, these skills represent the #1 new course area now being implemented by Cisco Networking Academies worldwide. CCNA Voice Lab Manual is the first complete, hands-on lab manual for every networking professional who is preparing for Cisco's new 640-461 ICOMM v8.0 CCNA Voice certification exam. This book offers unparalleled hands-on practice in solving a wide spectrum of challenges involving Cisco Unified Communications Manager, Unity Connection, Unified Communications Manager Express, Unity Express, and Unified Presence. It covers all exam topics, plus additional topics essential to successfully implementing production-quality IP voice solutions in small-to-medium-sized businesses. Each chapter contains two levels of labs: the first, walking through every step of configuration; and an additional challenge lab asking readers to complete configurations without detailed instructions. The book concludes with a set of new case studies and a complete command reference. A perfect resource for all Cisco Networking Academy students preparing for Cisco's new CCNA Voice exam, this book's labs are designed to work with NDG's Netlabs for easy lab management. This book is also an ideal companion for Cisco Press's comprehensive new CCNA Voice study guide, CCNA Voice 640-461 Official Exam Certification Guide, 2nd Ed

    Introduction xxviii

    Hardware Section xxix

Part I: Voice Concepts

Chapter 1 Traditional and Unified Voice 1

    Lab 1-1: Telephony Terminology 1

        Task 1: Matching Items 1

Chapter 2 Understanding Cisco Unified Communications Solutions 3

    Lab 2-1: Key Features of Cisco Unified Communications Solutions 3

        Task 1: Questions 3

Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration 5

    Lab 3-1: Network Connectivity 5

        Task 1: Clear and Cable Devices 6

            Step 1-1: Clear Prior Configurations 6

            Step 1-2: Cable Router and Switch 6

        Task 2: Configure Basic Setup 6

            Step 2-1: Configure Basic Setup on the Router 6

            Step 2-2: Configure Basic Setup on the Switch 6

        Task 3: Configure the Switch 7

            Step 3-1: Create the VLANs 7

            Step 3-2: Configure the Trunk Port 7

            Step 3-3: Configure the Access Ports 8

            Step 3-4: Configure the Switch Management Interface 9

        Task 4: Configure the Router Subinterfaces 9

            Step 4-1: Configure the Data VLAN Subinterface 9

            Step 4-2: Configure the Management VLAN Subinterface 9

            Step 4-3: Configure the Voice VLAN Subinterface 9

            Step 4-4: Activate the Router Interface 9

        Task 5: Verification 10

            Step 5-1: Verify Switch VLAN Configuration 10

            Step 5-2: Verify Switch Port Assignment 10

            Step 5-3: Verify Router Subinterface IP Assignment 11

        Task 6: DHCP Services 11

            Step 6-1: Configure DHCP Pools on the Router 12

        Task 7: Test and Cleanup 12

            Step 7-1: Test Connectivity 12

            Step 7-2: Save the Configurations 12

            Step 7-3: (Optional) Explore Power Over Ethernet on the Switch 13

    Lab 3-2: Network Time Protocol 15

        Task 1: NTP Services 15

            Step 1-1: Load Prior Configurations 15

            Step 1-2: (Optional) Configure Local Time Zone 16

            Step 1-3: Manually Set the Clock 16

            Step 1-4 (Option A): Contact an NTP Server on the Internet 16

            Step 1-4 (Option B): Configure Another Cisco Router to Act as an NTP Server 17

            Step 1-5: Verify That the Time Is Synchronized 17

            Step 1-6: (Optional) Configure the Switch to Get NTP from the Router 21

            Step 1-7: Save the Configurations 21

    Lab 3-3: Phone Boot/Registration Process 22

        Task 1: Questions 22

Part II: Cisco Unified Communications Manager Express (CUCME)

Chapter 4 Introduction to CUCME Administration 23

    Lab 4-1: Exploring the Command-Line Interface and Cisco Configuration Professional 23

        Task 1: Load Prior Configurations 23

        Task 2: Explore Telephony Services 24

            Step 2-1: Determine CUCME Version 24

        Task 3: Exploring CUCME Using CCP 25

            Step 3-1: Test Connectivity Between PC and Router 25

            Step 3-2: Configure the Router for CCP Access 25

            Step 3-3: Open the CCP Application 26

            Step 3-4: Create a Community in CCP 26

            Step 3-5: Working with a Community in CCP 27

            Step 3-6: Viewing Device Configuration Options in CCP 28

            Step 3-7: Establish Unified Communication Functionality in CCP 29

            Step 3-8: Deliver Configuration from CCP to the Router 29

            Step 3-9: Review Unified Communications Features Summary 30

            Step 3-10: Save the Startup Configuration in CCP 31

            Step 3-11: Save the Running Configuration to the PC Using CCP 31

            Step 3-12: Explore Other Parts of CCP 32

    Lab 4-2: Integrated HTML GUI 33

        Task 1: Load Prior Configurations 33

        Task 2: Configure the Router for Web Access 33

            Step 2-1: Enable HTTP Service on the Router 33

            Step 2-2: Create a CUCME Web Administrator Account 34

            Step 2-3: Use a Web Browser to Connect to the GUI 34

Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME) 37

    Lab 5-1: Basic Manual Phone Configuration Using the CLI 37

        Task 1: Load Prior Configurations 38

        Task 2: Configure Telephony-Service 38

            Step 2-1: Disable Auto Phone Registration 38

            Step 2-2: Establish the Maximum Number of Phones Allowed to Register 38

            Step 2-3: Establish the Maximum Number of Directory Numbers (Phone Numbers) 38

            Step 2-4: Set the IP Address Used by CUCME 39

            Step 2-5: Create the Default Template Files 39

            Step 2-6: Inspect the IP Phone Generic Config File 40

        Task 3: Configuring Directory Numbers 41

            Step 3-1: Create a Dual-Line Ephone-dn 41

            Step 3-2: Repeat to Create the Next Three Phone Numbers 41

        Task 4: Manually Configure an Ephone and Associate the First Directory Number 42

            Step 4-1: Get the MAC Address of the First Phone 42

            Step 4-2: Create an Ephone and Assign the MAC Address 42

            Step 4-3: Assign the First Directory Number to the First Button on the Phone 43

            Step 4-4: Connect the First Phone to the Switch 44

        Task 5: Manually Configure a Second Phone 44

            Step 5-1: Connect the Second Phone to the Switch 45

            Step 5-2: Assign the Second and First Directory Numbers to the Second Phone 45

            Step 5-3: Make a Call 46

            Step 5-4: Assign Other Extensions to the First Phone 46

            Step 5-5: Clear Configuration for the Next Lab 47

    Lab 5-2: Advanced Manual Phone Configuration Using the CLI 48

        Task 1: Load Prior Configurations 48

        Task 2: Configure Telephony-Service 49

            Step 2-1: Configure Required Telephony-Service Settings 49

            Step 2-2: Configure System Time in Telephony-Service 49

            Step 2-3: Configure a Banner Message for Phones with a Display 49

        Task 3: Configure Ephone-dns 50

            Step 3-1: Add the name Option to an Ephone-dn 50

            Step 3-2: Change the Phone Display Header Bar 50

        Step 3-3: Change the Text for Each Line Button 51

            Step 3-4: Create the Other Ephone-dns 51

        Task 4: Configure Ephones 51

            Step 4-1: Create an Ephone, and Assign the MAC Address and a Directory Number 51

            Step 4-2: Assign the Ephone Model Type 52

            Step 4-3: Assign Users to the Phones 52

            Step 4-4: Create the Other Ephones 52

        Task 5: Test and Save Configuration 53

            Step 5-1: Make Calls 53

            Step 5-2: Save the Configuration 53

    Lab 5-3: Adding Directory Numbers, Phones, and Users with Cisco Configuration Professional (CCP) 54

        Task 1: Load Prior Configurations 54

        Task 2: Configure Telephony Settings 55

            Step 2-1: View Telephony Settings 55

            Step 2-2: Edit General Telephony Settings 55

            Step 2-3: Edit System Config Telephony Settings 56

        Task 3: Configure Extensions 57

            Step 3-1: View Extension Settings 57

            Step 3-2: Create an Extension 58

            Step 3-3: Create More Extensions 60

        Task 4: Configure Phones and Users 60

            Step 4-1: View Phone/User Settings 60

            Step 4-2: Create a Phone 60

            Step 4-3: Create a User 62

            Step 4-4: Create Another Phone/User 62

        Task 5: Test and Save Configuration 63

            Step 5-1: Make Calls 63

            Step 5-2: Examine the Router Configuration 64

            Step 5-3: Save the Configuration 64

    Lab 5-4: Examine VoIP Protocols 65

        Task 1: Load Prior Configurations 65

        Task 2: Establish Packet Capture 65

            Step 2-1: Configure the Switch for Packet Capture 66

        Task 3: Start Wireshark Capture 66

            Step 3-1: Examine Phone Boot in Wireshark 66

            Step 3-2: Examine a Phone Call in Wireshark 67

        Task 4: Play Captured Audio 70

        Task 5: Clean Up 72

Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS 73

    Lab 6-1: (Optional) Configuring Analog Interfaces 73

        Task 1: Load Prior Configurations 74

        Task 2: Examine the Interfaces in the Router 74

        Task 3: Configuring FXS Ports 75

            Step 3-1: Call Signaling Selection 75

            Step 3-2: Connect an Analog Phone and Make a Call 75

            Step 3-3: Call Progress Tones 75

            Step 3-4: Description Information 76

            Step 3-5: Caller ID Information 76

            Step 3-6: Examine Interface Status 77

            Step 3-7: Automatically Dialing Phones 77

        Task 4: Configuring FXO Ports 77

            Step 4-1: Configure Dial Type 77

            Step 4-2: Configure Ring Number 78

            Step 4-3: Description Information 78

            Step 4-4: Connect the FXO Port (Optional) 78

            Step 4-5: Redirect Incoming Calls (Optional) 78

    Lab 6-2: (Optional) Configuring Digital Interfaces 79

        Task 1: Load Prior Configurations 79

        Task 2: Examine Resources in the Router 80

            Step 2-1: Examine Hardware 80

            Step 2-2: Examine Controller Interface 80

            Step 2-3: Examine DSP Resources 81

        Task 3: Configure CCS (PRI) Settings 82

            Step 3-1: Configure ISDN Switch Type 82

            Step 3-2: Configure Clock Participation 82

            Step 3-3: Configure Controller T1 Settings 82

            Step 3-4: Configure PRI Timeslots 83

            Step 3-5: Examine the Interfaces 84

        Task 4: Configure ISDN Network End 85

    Lab 6-3: Call Legs, Dial Peers, and Wildcards 86

        Task 1: Call Legs 86

            Step 1-1: Understanding Call Legs 86

        Task 2: Introduction to Dial Peers 87

            Step 2-1: Call Flow with a Single-Router Dial Peer Exercise 87

            Step 2-2: Create POTS Dial Peers 88

            Step 2-3: Call Flow for Dual-Router Dial Peers Without Wildcards Exercise 89

        Task 3: Introduction to Wildcards in Cisco Unified Communications Manager Express (CUCME) 90

            Step 3-1: Call Flow for Dual-Router Dial Peers with Wildcards Exercise 91

            Step 3-2: Create Destination Patterns Using Wildcards 92

        Task 4: Create POTS and VoIP Dial Peers 93

    Lab 6-4: Call Processing, Dial Plans, and Digit Manipulation 95

        Task 1: Outbound Call Processing 95

            Step 1-1: Examining Dial-Peer Selection 95

            Step 1-2: Understanding Dial-Peer Selection 97

            Step 1-3: Troubleshooting Dial-Peer Selection with the show dial-peer voice summary Command 99

            Step 1-4: Troubleshooting Dial-Peer Selection with Debug 101

        Task 2: POTS Dial-Peer Behavior and Digit Manipulation 102

            Step 2-1: Examining POTS Dial-Peer Digit Stripping 103

        Task 3: Inbound Dial-Peer Selection 106

            Step 3-1: Examine Digit Matching for Inbound Calls 106

        Task 4: Dial Plans for the PSTN 107

            Step 4-1: Understanding Dial Plans 107

            Step 4-2: Creating a PSTN Dial Plan for the NANP 108

    Lab 6-5: Dial-Peer Configuration Using the CLI 110

        Task 1: Load Prior Configurations 111

        Task 2: Configure Hardware Used by the Dial Peers 112

        Task 3: Configure Secondary Dial Tone 112

        Task 4: Configure the PSTN Dial Peers 113

            Step 4-1: Configure Emergency Services Calls 113

            Step 4-2: Configure Service Code Calls 114

            Step 4-3: Configure Local Calls 114

            Step 4-4: Configure Long-Distance (Toll) Calls 114

            Step 4-5: Configure Toll-Free Calls 115

            Step 4-6: Configure Premium-Rate Calls 115

            Step 4-7: Configure International Calls 115

            Step 4-8: Make Test Calls to the PSTN Simulator 116

        Task 5: Inbound Calls 117

            Step 5-1: Configure for Inbound Calls 117

            Step 5-2: Test Inbound Calls 118

        Task 6: Calls over the WAN 119

            Step 6-1: Configure a WAN Connection 119

            Step 6-2: Configure a Routing Protocol (Optional) 119

            Step 6-3: Configure Four-Digit VoIP Dial Peers to Other Pods Using the WAN 119

            Step 6-4: Create VoIP Dial Peer for Any Other Pods 120

            Step 6-5: Verify Calls to Other Pods Using the WAN 120

        Task 7: PSTN Failover 120

            Step 7-1: Configure a PSTN Failover 120

            Step 7-2: Configure a PSTN Failover 121

            Step 7-3: Configure Remaining PSTN Failover Dial Peers 121

            Step 7-4: Test PSTN Failover 121

            Step 7-5: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 121

    Lab 6-6: Dial-Peer Configuration Using CCP 122

        Task 1: Load Prior Configurations 123

        Task 2A: Configure Digital T1/E1/PRI Interface 124

            Step 2A-1: Digital Trunks 124

            Step 2A-2: T1/E1 Interface 124

            Step 2A-3: Deliver Configuration from CCP to the Router 125

            Step 2A-4: Deliver Configuration from CCP to the Router 126

        Task 2B: Configure Analog FXO/FXS Interfaces 126

            Step 2B-1: Analog Trunks 126

        Task 3: Configure Secondary Dial Tone 127

        Task 4: Create Outgoing Dial Plan 128

            Step 4-1: POTS Dial Plans 128

            Step 4-2: Import Outgoing Template 128

            Step 4-3: Outgoing Dial Plan Summary 129

            Step 4-4: Selecting Destination Trunk 130

            Step 4-5: Apply Configuration 130

        Task 5: Create Outbound POTS Dial Peers 131

            Step 5-1: View POTS Dial Peers 131

            Step 5-2: Create POTS Dial Peer 132

            Step 5-3: Digit Manipulation 132

            Step 5-4: Dial Peers Challenge 133

            Step 5-5: Make Test Calls to the PSTN Simulator 134

        Task 6: Create Incoming Dial Plan 134

            Step 6-1: Create Dial Plans Wizard Selection 134

            Step 6-2: Incoming Dial Plan Summary 134

            Step 6-3: Create Incoming Dial Plan 134

            Step 6-4: Test Incoming Dial Plan 135

        Task 7: Create VoIP Dial Peers 135

            Step 7-1: Configure a WAN Connection 135

            Step 7-2: Configure a Routing Protocol (Optional) 136

            Step 7-3: View VoIP Dial Peers 136

            Step 7-4: Create VoIP Dial Peer 136

            Step 7-5: Create VoIP Dial Peer for Any Other Pods 136

            Step 7-6: Verify Calls to Other Pods Using the WAN 136

        Task 8: PSTN Failover 137

            Step 8-1: Configure a POTS Dial Peer for Failover 137

            Step 8-2: Configure a POTS Dial Peer for Failover 137

            Step 8-3: Digit Manipulation 138

            Step 8-4: Configure Remaining PSTN Failover Dial Peers 139

            Step 8-5: Test PSTN Failover 139

            Step 8-6: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 139

    Lab 6-7: Quality of Service (QoS) 140

        Task 1: Questions 144

        Task 2: AutoQoS on a Switch (Optional) 144

            Step 2-1: Configure a Port for a Cisco Phone 145

            Step 2-2: Configure a Port for PC with Cisco IP Communicator 145

            Step 2-3: Configure the Uplink to the Router 145

            Step 2-4: Examine the Changes to the Switch Config 145

            Step 2-5: Verify the QoS Operation 148

        Task 3: AutoQoS on a Router (Optional) 149

            Step 3-1: Configure the Port Connected to the Switch 149

            Step 3-2: Verify the QoS Configuration 149

Chapter 7 Cisco Unified Communications Manager Express (CUCME) Productivity Features 151

    Lab 7-1: Configuring the Phone Directory 151

        Task 1: Load Prior Configurations 152

        Task 2: Populate the Directory 152

            Step 2-1: Manually Adding Directory Entries Using the CLI 152

            Step 2-2: Manually Adding Directory Entries Using CCP 152

            Step 2-3: Enabling the Local Directory on the Phone Display 154

    Lab 7-2: Configuring Call Forwarding 156

        Task 1: Load Prior Configurations 156

        Task 2: Configure Call Forwarding on the Phone 156

        Task 3: Configure Call Forwarding on the Router 157

            Step 3-1: Configuring Call Forwarding Using the CLI 157

            Step 3-2: Configuring Call Forwarding Using the CCP 158

        Step 3-3: Infinite Loop Solved 160

    Lab 7-3: Configuring Call Detail Records and Accounting 161

        Task 1: Load Prior Configurations 161

        Task 2: Establish Logging Locally on the Router 162

        Task 3: Establish Logging and CDRs to a Syslog Server 163

Part III: Cisco Unified Communications Manager (CUCM)

Chapter 8 Administrative Interfaces 165

    Lab 8-1: Exploring the CUCM GUI 165

        Task 1: CUCM Administrative Interfaces 166

        Task 2: The CCMAdmin Page 168

Chapter 9 Managing Services, Phones, and Users 169

    Lab 9-1: Phone Boot Process 169

    Lab 9-2: CUCM Services 170

        Task 1: Remove DNS Dependencies 171

            Step 1-1: Change Server Host Name to IP Address 171

            Step 1-2: Change Phone References to IP Address 172

        Task 2: Examine Network and Feature Services 173

            Step 2-1: Examine Network Services 173

            Step 2-2: Examine Feature Services 173

        Task 3: Activating Feature Services and Using Help 174

            Step 3-1: Service Activation Page 174

            Step 3-2: Using the Help Menu 175

            Step 3-3: Activate Cisco CallManager and Cisco TFTP Services 176

        Task 4: Examine CUCM Licenses 176

            Step 4-1: View License Unit Report 176

    Lab 9-3: Autoregistration for Phones 178

        Task 1: Verify That Required Services Are Ready 179

        Task 2: Enable Autoregistration 179

            Step 2-1: Verify Enterprise Settings for Autoregistration 179

            Step 2-2: Enable Autoregistration 179

        Task 3: Testing with Phones 180

            Step 3-1: Connect Two Phones 180

            Step 3-2: Examine the Registered Phones 181

        Task 4: Cleanup 182

            Step 4-1: Disable Autoregistration 182

            Step 4-2: Remove Registered Phones 182

    Lab 9-4: Preparing for Phone Registration 183

        Task 1: Examine the Default Device Pool 184

        Task 2: Communications Manager Groups 184

            Example of a Cluster with Three Servers 185

        Task 3: Date/Time Groups 187

            Step 3-1: Create Central Time Zone Group 188

            Step 3-2: Create Eastern Time Zone Group 188

        Task 4: Regions 189

            Step 4-1: Examine the Default Region Codecs 190

            Step 4-2: Create the First Two Regions 190

            Step 4-3: Modify Region Relationships 191

            Step 4-4: Create a Third Region 192

        Task 5: Locations 193

        Task 6: Device Pools 194

            Step 6-1: Create Madison Device Pool 195

            Step 6-2: Create New York Device Pool 195

            Step 6-3: Create Chicago Device Pool 196

        Task 7: Phone Button Templates 196

            Step 7-1: Create Phone Button Template 196

            Step 7-2: Modify Phone Button Template 198

        Task 8: Softkey Templates 199

            Step 8-1: Create Softkey Template 199

            Step 8-2: Modify Softkey Template 200

        Task 9: Common Phone Profile 202

        Task 10: Device Defaults 202

        Task 11: Testing 203

        Task 12: Cleanup 204

    Lab 9-5: Registering Phones Manually 205

        Task 1: Manually Register a Phone 205

            Step 1-1: Manually Add a Phone 205

            Step 1-2: Manually Add a Directory Number 207

            Step 1-3: Manually Add More Directory Numbers 209

        Task 2: Manually Register More Phones 210

        Task 3: Test Custom Softkey Templates 210

Lab 9-6: Registering and Updating Phones Using the Bulk Administration Tool (BAT) 212

        Task 1: Activate the BAT Service 213

        Task 2: Examine a Phone Export File 213

            Step 2-1: Export Phone Configurations 213

            Step 2-2: Job Scheduler 214

            Step 2-3: Download Files 215

            Step 2-4: Open the Phone Export File in Microsoft Excel 216

        Task 3: Download BAT File to Import Phones 217

            Step 3-1: Using the BAT File 217

            Step 3-2: Upload the BAT Import File 220

        Task 4: Create BAT Template 221

            Step 4-1: Create BAT Phone Template 221

            Step 4-2: Add Lines to the BAT Phone Template 222

        Task 5: Validate Data Import 224

        Task 6: Complete Importing Phones 225

        Task 7: Verify Phone Import 226

        Task 8: Modifying Existing Phones 227

            Step 8-1: Find the Phones to Update 227

            Step 8-2: Update Phone Parameters 227

    Lab 9-7: Adding End Users Manually 229

        Task 1: Examine Administrative Users 230

        Task 2: Examine User Groups 231

        Task 3: Examine Roles 232

        Task 4: Create New AXL Group 234

        Task 5: Create the New AXL User 235

        Task 6: Examine the Default Login Credential Policy 235

        Task 7: Manually Create an End User 236

        Task 8: Explore End User Web Pages 239

    Lab 9-8: Adding End Users with the Bulk Administration Tool (BAT) 241

        Task 1: Use BAT to Import End Users 241

            Step 1-1: Use BAT Template 241

            Step 1-2: Upload the BAT Import File 242

            Step 1-3: Create BAT User Template 243

            Step 1-4: Insert New Users 244

            Step 1-5: Verify User Import 244

    Lab 9-9: Adding End Users with LDAP Synchronization 246

        Task 1: Set Up Windows Server 247

            Step 1-1: Verify Server IP Address 247

            Step 1-2: Configure Active Directory Sync Admin Account 247

            Step 1-3: Create New Organizational Unit in Windows 250

            Step 1-4: Create End Users in Windows 250

        Task 2: Activate DirSync Service in CUCM 251

        Task 3: Configure CUCM LDAP Synchronization 251

            Step 3-1: Configure LDAP System 251

            Step 3-2: Configure LDAP Directory 252

            Step 3-3: Verify New Users 253

            Step 3-4: Add CUCM User to Active Directory 254

            Step 3-5: Resync LDAP 254

        Task 4: Configure CUCM LDAP Authentication 255

            Step 4-1: Configure LDAP Authentication 255

            Step 4-2: Verification of End-User Passwords 256

        Task 5: Clean Up 256

Chapter 10 CUCM Dial Plan 257

    Lab 10-1: Call Routing 257

        Task 1: Examine CUCM Call-Routing Logic 258

            Step 1-1: Understanding CUCM Wildcards 258

            Step 1-2: Understanding CUCM Call-Routing Logic 259

            Step 1-3: Understanding CUCM Call-Routing Architecture 260

        Task 2: Create Devices in CUCM 261

            Step 2-1: (Optional) Create a Dummy H.323 Gateway 261

            Step 2-2: Prep the Router to Become an MGCP Gateway 262

            Step 2-3: Create the MGCP Gateway in CUCM 263

            Step 2-4: Activating the MGCP Gateway on the Router 266

        Task 3: Create Route Group in CUCM 269

        Task 4: Create Route Lists in CUCM 270

        Task 5: Create Route Patterns in CUCM to Build a Dial Plan to Match the North American Numbering Plan (NANP) 272

            Step 5-1: Creating a Seven-Digit Local Calls Route Pattern 272

            Step 5-2: Creating a Ten-Digit Local Calls Route Pattern 275

            Step 5-3: Creating an Emergency Services Calls Route Pattern 276

            Step 5-4: Creating a Long-Distance Calls Route Pattern 278

            Step 5-5: Creating a Premium Services Blocked Calls Route Pattern 279

            Step 5-6: Creating a Toll-Free Calls Route Pattern 280

            Step 5-7: Creating a Service Codes Calls Route Pattern 281

            Step 5-8: Creating an International Calls Route Pattern 282

            Step 5-9: Examine the NANP Route Patterns 283

    Lab 10-2: Class of Control—Partitions and Calling Search Spaces (CSS) 285

        Task 1: Examine Partitions and Calling Search Spaces (CSS) 286

            Step 1-1: Examine Partitions 286

            Step 1-2: Examine Calling Search Spaces 286

            Step 1-3: Examine Partitions and CSS Together 287

            Step 1-4: Calculate Partitions and CSS Interactions 290

            Step 1-5: Partitions and CSS for SOI 291

        Task 2: Create and Assign Partitions 294

            Step 2-1: Create Partitions 294

            Step 2-2: Assign a Partition 294

        Task 3: Create Calling Search Spaces 297

            Step 3-1: Create the Mad_Restricted_CSS Calling Search Space 297

            Step 3-2: Create the Mad_Guest_CSS Calling Search Space 297

            Step 3-3: Create the Mad_Employee_CSS Calling Search Space 298

            Step 3-4: Create the Mad_Unrestricted_CSS Calling Search Space 298

        Task 4: Assign Calling Search Spaces and Partitions 298

            Step 4-1: Assign a CSS and Partition to the Directory Numbers 299

            Step 4-2: Assign a Partition to a Route Pattern 300

            Step 4-3: Assign Partitions to All the Route Patterns 301

            Step 4-4: Assign a CSS to a Gateway 302

            Step 4-5: Assign a CSS to a Phone 303

            Step 4-6: Experiment with Line/Phone CSS Interaction 304

            Step 4-7: Challenge: Complete the Testing 305

            Step 4-8: Cleanup 305

    Lab 10-3: Centralized Cisco Unified Communications Manager (CUCM)–to–Branch Office Call Routing 306

        Task 1: Examine Call Admission Control (CAC) 307

            Step 1-1: Examine the Settings for Regions and Locations 307

            Step 1-2: Examine Call Statistics on a Phone 307

            Step 1-3: Change a Phone to the New York Device Pool 308

            Step 1-4: Determine Bandwidth Needed for G.729 Calls 309

            Step 1-5: Determine Bandwidth Needed for G.711 Calls 310

            Step 1-6: Determine Bandwidth Needed for iLBC Calls 311

            Step 1-7: Cleanup 312

        Task 2: Implement Alternate Automatic Routing (AAR) 312

            Step 2-1: Set Up Branch Office Gateway 312

            Step 2-2: Enable AAR Service Parameter 315

            Step 2-3: Create AAR Groups 315

            Step 2-4: Update Device Pools 316

            Step 2-5: Configure a Branch Office Phone 317

            Step 2-6: Testing 319

            Step 2-7: Verify That the AAR CSS Is Working 320

            Step 2-8: Branch Office Dial Plan Challenge 321

        Task 3: Implement Survivable Remote Site Telephony (SRST) and Call Forward UnRegistered (CFUR) 321

            Step 3-1: Configure SRST Reference in CUCM 322

            Step 3-2: Apply SRST Reference to Device Pool 323

            Step 3-3: Configure Router for SRST 324

            Step 3-4: Configure Dial Peers for SRST 325

            Step 3-5: Configure Maximum Redirects 326

            Step 3-6: Configure CFUR 326

            Step 3-7: Test SRST Failover and CFUR Behavior 327

        Tips to Complete Branch Office Dial Plan 328

    Lab 10-4: Hunt Groups 330

        Task 1: Configure Hunt Groups 331

            Step 1-1: Configure Sales Agents Line Group 331

            Step 1-2: Configure Managers Line Group 332

            Step 1-3: Configure Hunt List 332

            Step 1-4: Configure Hunt Pilot 334

            Step 1-5: Testing 334

Chapter 11 CUCM Telephony Features 337

    Lab 11-1: Extension Mobility 337

        Task 1: Activate Extension Mobility Services and Configure Service Parameters 338

            Step 1-1: Activate Extension Mobility Service 338

            Step 1-2: Configure Extension Mobility Service Parameters 338

        Task 2: Configure Extension Mobility IP Phone Service 340

            Step 2-1: Configure the Extension Mobility IP Phone Service 340

        Task 3: Create and Associate Device Profiles 341

            Step 3-1: Create Default Device Profile 341

            Step 3-2: Create Device Profile 341

            Step 3-3: Configure Lines for the Device Profile 342

            Step 3-4: Associate a Device Profile with a User 343

            Step 3-5: Enable Extension Mobility on a Phone 344

        Task 3: Validate Extension Mobility 344

    Lab 11-2: Call Coverage Features 346

        Task 1: Configure Call Park and Directed Call Park 347

            Step 1-1: Configure Call Park 347

            Step 1-2: Test Call Park 348

            Step 1-3: Configure Directed Call Park 348

            Step 1-4: Test Directed Call Park 349

        Task 2: Configure Call Pickup 349

            Step 2-1: Create a Call Pickup Group 349

            Step 2-2: Assign a Call Pickup Group to a Phone 349

            Step 2-3: Test Call Pickup 350

        Task 3: Configure Shared Lines 351

            Step 3-1: Create a New Directory Number 351

            Step 3-2: Assign Directory Number to Second Phone 351

            Step 3-3: Test Shared Lines 352

        Task 4: Configure Barge and Privacy 352

            Step 4-1: Configure System Parameters for Barge 352

            Step 4-2: Disable Barge on a Phone 353

            Step 4-3: Testing Barge 354

        Task 5: Configure Intercom 354

            Step 5-1: Create Intercom Partitions 354

            Step 5-2: Create Intercom Numbers 355

            Step 5-3: Configure Intercom on First Phone 356

            Step 5-4: Configure Intercom on Second Phone 358

            Step 5-5: Testing Intercom 359

            Step 5-6: Intercom Challenge 359

        Task 6: Configure Native Presence 359

            Step 6-1: Configure Phone Button Template (BLF Speed Dials) 359

            Step 6-2: Enable BLF Speed Dials 360

Chapter 12 CUCM Mobility Features 363

    Lab 12-1: Mobile Connect 363

        Task 1: Enable Users and Phones for Mobile Connect 364

            Step 1-1: Configure User to Use Mobile Connect 364

            Step 1-2: Configure Softkey Template 365

            Step 1-3: Configure Phone for Mobile Connect 367

        Task 2: Create Remote Destinations and Remote Destination Profiles 368

            Step 2-1: Create Remote Destination Profile 368

            Step 2-2: Create Remote Destinations. 369

        Task 3: Configure and Apply Access Lists 371

            Step 3-1: Create Allowed Number Access List 372

            Step 3-2: Create Blocked Number Access List 373

            Step 3-3: Apply Access Lists 374

        Task 4: Testing Mobile Connect 374

            Step 4-1: Mobile Connect—Forwarding to Remote Destination 374

            Step 4-2: Mobile Connect—Blocking 375

    Lab 12-2: Mobile Voice Access 376

        Task 1: Enable MVA 377

            Step 1-1: Activate the MVA Service 377

            Step 1-2: Configure Service Parameters for MVA 377

        Task 2: Configure Users for MVA 377

            Step 2-1: Enable MVA for the User 377

        Task 3: Configure MVA 378

            Step 3-1: Configure MVA Media Resource 378

            Step 3-2: Examine IOS Gateway Configuration 379

Part IV: Voicemail and Presence Solutions

Chapter 13 Cisco Unity Connection 381

    Lab 13-1: Integrating CUC with CUCM 381

        Task 1: Create SCCP Ports for CUCM Connections to CUC 382

            Step 1-1: Add Voice Mail Ports Using the Wizard 382

            Step 1-2: Add Ports Using the Wizard 383

            Step 1-3: Configure Device Information Using the Wizard 384

            Step 1-4: Configure Directory Numbers Using the Wizard 384

            Step 1-5: Configure Line Group Using the Wizard 385

            Step 1-6: Wizard Confirmation 385

            Step 1-7: Wizard Summary 385

            Step 1-8: Create Hunt List 386

            Step 1-9: Create Hunt Pilot 387

            Step 1-10: Create Message Waiting Indicator On 388

            Step 1-11: Create Message Waiting Indicator Off 389

            Step 1-12: Create Voice Mail Pilot 389

            Step 1-13: Create Voice Mail Profile 390

        Task 2: Configure CUC for SCCP Connection to CUCM 390

            Step 2-1: Configure Phone System 390

            Step 2-2: Configure Port Group 391

            Step 2-3: Configure SCCP Port 392

            Step 2-4: Test the CUCM-to-CUC Connection 393

        Task 3: Create SIP Trunk for CUCM Connections to CUC 393

            Step 3-1: Configure SIP Trunk Security Profile 394

            Step 3-2: Configure SIP Trunk 395

            Step 3-3: Configure Route Pattern 396

            Step 3-4: Create SIP Voice Mail Pilot 397

            Step 3-5: Create Voice Mail Profile 398

            Step 3-6: Assign SIP Voice Mail Profile to a Phone 399

        Task 4: Configure CUC for SIP Connection to CUCM 399

            Step 4-1: Configure Phone System 399

            Step 4-2: Configure SIP Port Group 400

            Step 4-3: Configure SIP Port 400

            Step 4-4: Test the CUCM-to-CUC Connection 401

        Task 5: Using the Real-Time Monitoring Tool (RTMT) to Examine Voice Mail Call Flow 401

            Step 5-1: Download and Install RTMT 401

            Step 5-2: Examine Voice Mail Ports Using RTMT 402

    Lab 13-2: Configuring Cisco Unity Connection (CUC) Templates and Manually Adding a User 405

        Task 1: CUC Authentication Rules and Class of Service 406

            Step 1-1: Examine Authentication Rules 406

            Step 1-2: Configure Authentication Rules 407

            Step 1-3: Examine Class of Service 408

        Task 2: CUC User Template 409

            Step 2-1: Examine the User Template 409

            Step 2-2: Create a User Template 410

        Task 3: Configure CUC Users 412

            Step 3-1: Configure User with the Custom Template 412

            Step 3-2: Test User Voice Mailbox 414

        Task 4: Update CUCM Directory Numbers to Use Voice Mail 414

            Step 4-1: Configure Voice Mail on a Directory Number 414

            Step 4-2: Configure Voice Mail on a Directory Number 415

            Step 4-3: Test Call Forwarding to Voice Mail 416

Lab 13-3: Adding Users to Cisco Unity Connection (CUC) from Cisco Unified Communications Manager (CUCM) and Using the Bulk Administration Tool (BAT) 418

        Task 1: Configure CUC to Import Users from CUCM 418

            Step 1-1: Activate AXL Web Service on CUCM 419

            Step 1-2: Create AXL User Account 419

            Step 1-3: Configure AXL Services in CUC 419

            Step 1-4: Configure User Accounts in CUCM 420

            Step 1-5: Import CUCM Users into CUC 421

            Step 1-6: Examine Imported User 421

        Task 2: Use BAT to Import Users into CUC 422

            Step 2-1: Export Users 422

Chapter 14 Cisco Unified Presence 425

    Lab 14-1: Configuring Cisco Unified Presence Server 425

        Task 1: Configure CUCM for CUPS Functionality 426

            Step 1-1: Activate Services 426

            Step 1-2: Add CUPS as an Application Server 426

            Step 1-3: Add an AXL Group and User 427

            Step 1-4: Add a CTI-Enabled Group 427

            Step 1-5: Add a CTI User 428

            Step 1-6: Add an IP Phone Messenger User 428

            Step 1-7: Add the IP Phone Messenger Service 429

            Step 1-8: Subscribe Phones to IP Phone Messenger 430

            Step 1-9: Add a SIP Trunk Security Profile 430

            Step 1-10: Add SIP Publish Trunk 431

            Step 1-11: Enable Users for Presence Functionality 432

        Task 2: Configure CUPS Connectivity to CUCM 433

            Step 2-1: Access the CUPS Web Administration Page 434

            Step 2-2: Upload a License File (Optional) 435

            Step 2-3: Activate Services 436

            Step 2-4: Add a Presence Gateway 436

            Step 2-5: Add CUCM as a Presence Gateway 437

            Step 2-6: Activating Desk Phone Control/Microsoft RCC 438

            Step 2-7: Enable Users for Desk Phone Control/Microsoft RCC 439

            Step 2-8: Activate the IP Phone Messenger 439

        Task 3: Configure CUPC/Jabber Profile 440

            Step 3-1: Configure CUPC Settings 441

            Step 3-2: Configure CUPC Voicemail—Voicemail Server 441

            Step 3-3: Configure CUPC Voicemail—Mailstore 442

            Step 3-4: Configure CUPC Voicemail—Voicemail Profile 443

            Step 3-5: Configure CUPC Conferencing (Optional) 444

            Step 3-6: Configure CUPC CTI Access 446

            Step 3-7a : Configure CUPC CTI Gateway Profile for CUPS Version 8.6.3 or Greater 446

            Step 3-7b: Configure CUPC CTI Gateway Profile CUPS Version Prior to 8.6.3 447

            Step 3-8: Configure CUPC LDAP Access 448

            Step 3-9: Configuring CUPC LDAP Access 449

            Step 3-10: Configure a CUPC Audio Profile 450

            Step 3-11: Configure a CUPC CCMCIP Profile 450

            Step 3-12: Enable User Calendar Integration (Optional) 451

        Task 4: Create CSF Devices in CUCM 452

            Step 4-1: User/Desk Phone Association 452

            Step 4-2: Create CSF Device in CUCM 454

Part V: Management and Troubleshooting

Chapter 15 Troubleshooting Cisco Unified Communications Manager Express (CUCME) 457

    Lab 15-1: Troubleshooting Process 457

        Task 1: Complete the Troubleshooting Methodology Diagram 458

        Task 2: Phone Boot Process 458

    Lab 15-2: Troubleshooting CUCME Configuration 459

            Task 1: Desired Configuration 459

            Task 2: Router Configuration 460

        Task 3: Switch Configuration 463

Chapter 16 Troubleshooting CUCM 465

    Lab 16-1: Troubleshooting Process 465

        Task 1: Complete the Troubleshooting Methodology Diagram 465

        Task 2-1: Understand the Phone Boot Process 466

        Task 2-2: Playing “What If?” 466

        Task 3: Dialed Number Analyzer 469

            Step 3-1: Activate Services 469

            Step 3-2: Dialed Number Analyzer 469

        Task 4: CUCM Reports 473

            Step 4-1: Route Plan Report 473

            Step 4-2: Cisco Unified Reporting 475

            Step 4-3: Call Detail Record Analysis and Reporting 475

            Step 4-4: Real Time Monitoring Tool (RTMT) 476

            Step 4-5: Disaster Recovery System 479

Chapter 17 Monitoring Cisco Unity Connection 481

    Lab 17-1: Cisco Unity Connection Reports 481

        Task 1: Prepare the System 482

            Step 1-1: Leave Unheard Messages 482

            Step 1-2: Examine Authentication Rule Settings 482

            Step 1-3: Lock Out an Account 482

            Step 1-4: Adjust Report Configuration 482

        Task 2: Cisco Unity Connection Serviceability Page 483

            Step 2-1: Access the Cisco Unity Connection Serviceability Page 483

            Step 2-2: Examine the Users Report 484

            Step 2-3: Examine the User Lockout Report 485

            Step 2-4: Examine the Phone Interface Failed Logon Report 485

            Step 2-5: Examine the User Message Activity Report 486

            Step 2-6: Examine Other Reports 486

        Task 3: Real-Time Monitoring Tool and Serviceability Reports Archive 487

            Step 3-1: Activate the Cisco Serviceability Reporter Service 487

            Step 3-2: Examine RTMT Reports 487

Part VI: Appendixes

Appendix A IP Addressing and Phone Extensions for Cisco Unified Communications Manager Express (CUCME) Labs 489

Appendix B IP Addressing and Phone Extensions for Cisco Unified Communications Manager (CUCM) Labs (Chapters 8–14 and 16–17) 495

Appendix C Building Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Presence (CUPS) Servers in

VMware Workstation 501

Appendix D Configuring the Cisco Unified Communications Manager Express Router 531

Appendix E PSTN Simulator 547

TOC, 12/20/2012, 9781587132995