Components of the Package:
Customer Service: A Practical Approach, 6th Edition
By Elaine K. Harris
Pearson Business Reference and Writer's Handbook (with downloadable ebook access code)
By Roberta Moore, Patricia Seraydarian, Rosemary Fruehling
Professionalism: Skills for Workplace Success, 3rd Edition
By Lydia E. Anderson, Sandra B. Bolt
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$71.00 | ISBN-13: 978-0-13-262466-4