CUSTOMER SERVICE & PROFESSS&PEAR BUS REF PK

By Harris

Published by Pearson

Published Date: Jun 18, 2012

Components of the Package:

Customer Service: A Practical Approach, 6th Edition
By Elaine K. Harris

Pearson Business Reference and Writer's Handbook (with downloadable ebook access code)
By Roberta Moore, Patricia Seraydarian, Rosemary Fruehling

Professionalism: Skills for Workplace Success, 3rd Edition
By Lydia E. Anderson, Sandra B. Bolt