Components of the Package:
Customer Service: A Practical Approach, 6th Edition
By Elaine K. Harris
Pearson Business Reference and Writer's Handbook (with downloadable ebook access code)
By Roberta Moore, Patricia Seraydarian, Rosemary Fruehling
Professionalism: Skills for Workplace Success, 3rd Edition
By Lydia E. Anderson, Sandra B. Bolt
NEW MyStudentSuccessLab 2012 Update -- Value Pack Access Card
By Mike M Pearson Education
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$74.60 | ISBN-13: 978-0-13-262466-4