This is the eBook version of the printed book.Written by nationally recognized HR communication consultants, this book is filled with practical tips on how to take HR employee directed communication from boring to compelling. This handbook, organized around the employment cycle, offers HR professionals an approach and specific techniques they can use every time they communicate (in all forms and mediums). This desk reference will help HR professionals increase employee responsiveness to communications and participation in programs.
Table of Contents
About the Authors xix
Part I: Taking a New Approach 9
Chapter 1: Know Your Employees 11
Chapter 2: Treat Your Employees Like Customers 27
Chapter 3: Plan and Manage Communication 39
Chapter 4: Frame Your Message 55
Chapter 5: Write Simply and Clearly 69
Chapter 6: Leverage Visuals 85
Chapter 7: Use the Right Tool for the Job 101
Chapter 8: Make Meetings Meaningful–and Support Managers 119
Chapter 9: Measure Effectiveness 135
Part II: Communicating in Key Situations 151
Chapter 10: Recruiting 153
Chapter 11: Orientation 167
Chapter 12: Policies 181
Chapter 13: Benefits 197
Chapter 14: Compensation 215
Chapter 15: Performance Management 231
Chapter 16: Saving for Retirement 249
Chapter 17: Leaving the Company 263
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