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Effective Human Relations: A Guide to People at Work, 4th Edition

By Catherine E. Seta, Paul B. Paulus, Robert A. Baron

Published by Pearson

Published Date: Jul 27, 1999

Table of Contents

Each chapter includes “Summary” and “Special Sections.”

I.UNDERSTANDING HUMAN RELATIONS: BUILDING A SOLID FOUNDATION.

1.Understanding Human Relations: Its Nature and Scope.

Human Relations: A Working Definition.

Human Relations: A Capsule Summary.

Human Relations and Multiculturalism: Dealing with Diversity.

Human Relations as Producer: Knowledge from Applied Research.

2.Coping with the Future: The Challenge of Change.

Peeking into the Future: Changes in the Workplace.

Change: Why It's Often Resisted.

Overcoming Resistance to Change: Some Useful Tactics.

Change and Effectiveness: Techniques of Organizational Development.

Opportunities for Development.

II.UNDERSTANDING YOURSELF AND OTHER PERSONS.

3.Perception: Perceiving Other Persons and the World around Us.

Perceiving the Physical World.

Social Cognition: Understanding People.

When Social Perception Fails: Common Errors in Our Efforts to Understand Others.

Social Perception: Its Role in Job Interviews and Performance Appraisals.

Impression Management: Managing Perceptions of Ourselves.

4.Self and Personality: Understanding How and Why Individuals Differ.

Major Approaches to Personality.

Personality: Its Impact in Work Settings.

The Self-Concept: The Importance of How We See Ourselves.

Personality Testing in the Workplace.

III.KEYS TO SUCCESS.

5.Motivation: Moving Yourself and Others.

Motivation and Work.

Motivation and Reward: A Double-Edged Sword.

Needs and Motivation: The Essentials of Work.

Process Views of Motivation: How Does Motivation Work?

Goal Setting.

Fairness and Motivation.

6.Communication: The Art of Getting Your Message Across.

Communication: A Definition.

Organizational Influences on Communication: Who Should (or Can) Communicate with Whom?

Electronic Communication: The Impact of New Technology.

Personal Influences on Communication: Different Styles, Different Channels.

Deceiving Others: How Is It Done and Detected?

Principles of Effective Communication: Some Useful Techniques.

7.Persuasion and Power: Understanding Social Influence.

Persuasion: The Fine Art of Changing Other's Minds.

Compliance: To Ask Sometimes Is to Receive.

Power: Beyond Influence and Persuasion.

Organizational Politics.

IV.EFFECTIVE GROUPS AND ORGANIZATIONS.

8.Group Behavior and Influence: How Do Groups Affect Us?

Motivation in Groups: Loafing and Facilitation.

Social Facilitation: Motivation and Interference in Groups.

Brainstorming: Creativity in Groups?

Group Decision Making: Passing the Buck.

9.Teamwork and Conflict in Work Settings.

Prosocial Behavior: Helping Others and the Organization.

Teamwork: Working Together for Productivity.

Conflict: Its Causes, Management, and Effects.

10.Leadership: Getting the Most Out of Groups, Teams, and Organizations.

Who Becomes a Leader? Some Contrasting Answers.

Leadership Styles: Contrasting Approaches to the Task of Directing Others.

Leader Effectiveness: Who Succeeds and Who Fails?

New Directions in Leadership.

V.EFFECTIVE FUNCTIONING IN THE WORKPLACE.

11.Work-Related Attitudes: Job Satisfaction and Organizational Commitment.

Attitudes: Components and Definitions.

Job Satisfaction: What Makes Us Happy at Work?

Job Satisfaction Diversity.

Job Satisfaction: What Are Its Effects?

Organizational Commitment: Feeling a Part of the Organization.

12.Interpersonal Relations: Relationships and Work.

Interpersonal Attraction: Liking and Friendship.

Love: What About That Special Thing?

Romance in the Workplace: Do Work and Love Mix?

Work and Family Relationships: The Balancing Act.

Aggression at Work: Destructive Relationships.

13.Prejudice and Discrimination: Roadblocks to Traveling in a Multicultural World.

Prejudice and Discrimination: What They Are and How They Differ.

Explanations of Prejudice: The Origins of Hate.

Prejudice and Discrimination: Its Guise in the Workplace.

Reducing Prejudice and Discrimination: Complex Problems Demand Complex Solutions.

14.Stress and Burnout: Key Problems at Work.

Stress: Its Basic Nature.

Stress: Its Major Causes.

Personal Factors and Stress.

Stress: Some Important Effects.

Managing Stress: Some Useful Techniques.

15.Career Choice and Development: Planning for Success.

Getting Started: Choosing the Right Career.

Career Development: Staying on Track.

Careers: Changes over a Lifetime.

Glossary.

Index.

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