Description
Table of Contents
Preface
About the Author
About the Experts
Chapter 1: Our Heritage and Our History
Chapter 2: Preparing for Your Future
Chapter 3: Principles of Leadership and Management
Chapter 4: What is Your Leadership Style?
Chapter 5: Leading and Managing in a Changing Environment
Chapter 6: Leadership Ethics
Chapter 7: Personnel Management: Building Your Team
Chapter 8: Managing Emergency Services
Chapter 9: Analytical Approaches to Public Fire Protection
Chapter 10: Quality of the Fire Service
Chapter 11: Community Disaster Planning
Chapter 12: Shaping the Future
Appendix A: Measuring Customer Satisfaction
Appendix B: WMD Response Assets Guide
Appendix C: Assessing Your Local Capacity to Respond to a Disaster
Glossary
Index
Purchase Info 
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Fire Administration, CourseSmart eTextbook
Format: Electronic Book
$33.99 | ISBN-13: 978-0-13-504590-9
