Product Cover Image

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values, 7th Edition

By Pamela S. Shockley-Zalabak

Published by Pearson

Published Date: Jan 8, 2008

Description

Fundamentals of Organizational Communication presents organizational communication concepts within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice, this book provides an extensive introduction to major organizational communication issues, theories, and skills, enabling readers to immediately apply the concepts presented.

Table of Contents

Preface

 

CHAPTER ONE: Organizational Communication: A Competency-Based Approach

The Changing Nature of Organizations and Work

The Communications Era

Communication: The Key to Organizational Excellence

Excellence in Communication: Communication Competency

Organizational Communication: A Competency-Based Approach

Basics of Human Communication

The Human Communication Process

The Construction of Shared Realities

Concepts of Organizations

Definitions of Organizational Communication

Self-Assessment of Personal Development Needs

 

CHAPTER TWO: Theoretical Perspectives for Organizational Communication

Introduction

The Functional Approach

The Meaning-Centered Approach

Emerging Perspectives

 

CHAPTER THREE: Communication Implications of Major Organizational Theories

Introduction

The Scientific Management School

The Human Behavior School

Integrated Perspectives Viewpoints

Postmodern, Critical, and Feminist Perspectives

 

CHAPTER FOUR: Organizational Communication: Values and Ethical Communication Behaviors

Introduction

Values in Organizational Communication

Appraising Your Individual Value System

Ethics in Organizational Communication

Organizational Conundrums

Ethical Dilemmas in Organizational Communication

Developing Ethical Standards in Organizational Communication

 

CHAPTER FIVE: Individuals in Organizations

Introduction

Individuals in Organizations

The Intrapersonal Experience

Interpersonal Experiences

Forming Interpersonal Relationships

Trust and Interpersonal Relationships

Technology and Interpersonal Relationships

Increasing Interpersonal Effectiveness

 

CHAPTER SIX: Groups in Organizations

Introduction

Small-Group Experiences

Types of Groups

The Team-Based Organization

Group Development

Working in Groups

Increasing Group Participation Effectiveness

 

CHAPTER SEVEN: Leadership and Management Communication

Introduction

The Importance of Leadership and Management Communication

Theories of Leadership and Management

Distinctions between Leadership and Management

Leadership and Management Challenges

Determinants of Leadership Effectiveness

Increasing Leadership Effectiveness

 

CHAPTER EIGHT: Participating in Organizations: Developing Critical Organizational Communication Competencies

Introduction

Defining Decision Making and Problem Solving

Influences for Decision Making and Problem Solving

Methods for Decision Making and Problem Solving

Barriers to Effective Decision Making and Problem Solving

Problem-Solving Processes

Increasing Decision-Making and Problem-Solving Effectiveness

Interviews in Organizations

Increasing Interview Effectiveness

Presentations in Organizations

Types of Organizational Presentations

Increasing Presentation Effectiveness

Communications Technology in Organizations

 

CHAPTER NINE: Organizational Conflict: Communicating for Effectiveness

Introduction

Defining and Describing Conflict Processes

The Individual in Organizational Conflict

Groups in Organizational Conflict

Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses

Productively Engaging in Conflict

Guidelines for Productive Conflict

 

CHAPTER TEN: Strategic Organizational Communication: Professional Applications of Organizational Communication

Introduction

Describing Strategic Organizational Communication

The Organization and Its Environment

Strategic Management

Strategic Organizational Communication

Ethical Issues in Strategic Organizational Communication

 

CHAPTER ELEVEN: Organizational Change and Communication

Introduction

The Pace of Change

Developing and Sustaining Organizational Excellence

Barriers to Change

The Leadership of Development and Change

Planned Development and Change

Communicating about Change

 

CHAPTER TWELVE: Applications of Organizational Communication

Introduction

Choosing a Communication Career

Career Choices in Organizational Communication

Educational Preparation for Organizational Communication Careers

Careers in the Twenty-First Century

 

APPENDIX: Putting It All Together

 

Cases

 

Author Index

 

Subject Index

Purchase Info

ISBN-10: 0-205-54595-5

ISBN-13: 978-0-205-54595-7

Format: Book

This title is currently unavailable on myPearsonStore.
We recommend Fundamentals of Organizational Communication, 8th Edition as a replacement.