Product Cover Image

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values, 7th Edition

By Pamela S. Shockley-Zalabak

Published by Pearson

Published Date: Jan 8, 2008


Fundamentals of Organizational Communication presents organizational communication concepts within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice, this book provides an extensive introduction to major organizational communication issues, theories, and skills, enabling readers to immediately apply the concepts presented.

Table of Contents



CHAPTER ONE: Organizational Communication: A Competency-Based Approach

The Changing Nature of Organizations and Work

The Communications Era

Communication: The Key to Organizational Excellence

Excellence in Communication: Communication Competency

Organizational Communication: A Competency-Based Approach

Basics of Human Communication

The Human Communication Process

The Construction of Shared Realities

Concepts of Organizations

Definitions of Organizational Communication

Self-Assessment of Personal Development Needs


CHAPTER TWO: Theoretical Perspectives for Organizational Communication


The Functional Approach

The Meaning-Centered Approach

Emerging Perspectives


CHAPTER THREE: Communication Implications of Major Organizational Theories


The Scientific Management School

The Human Behavior School

Integrated Perspectives Viewpoints

Postmodern, Critical, and Feminist Perspectives


CHAPTER FOUR: Organizational Communication: Values and Ethical Communication Behaviors


Values in Organizational Communication

Appraising Your Individual Value System

Ethics in Organizational Communication

Organizational Conundrums

Ethical Dilemmas in Organizational Communication

Developing Ethical Standards in Organizational Communication


CHAPTER FIVE: Individuals in Organizations


Individuals in Organizations

The Intrapersonal Experience

Interpersonal Experiences

Forming Interpersonal Relationships

Trust and Interpersonal Relationships

Technology and Interpersonal Relationships

Increasing Interpersonal Effectiveness


CHAPTER SIX: Groups in Organizations


Small-Group Experiences

Types of Groups

The Team-Based Organization

Group Development

Working in Groups

Increasing Group Participation Effectiveness


CHAPTER SEVEN: Leadership and Management Communication


The Importance of Leadership and Management Communication

Theories of Leadership and Management

Distinctions between Leadership and Management

Leadership and Management Challenges

Determinants of Leadership Effectiveness

Increasing Leadership Effectiveness


CHAPTER EIGHT: Participating in Organizations: Developing Critical Organizational Communication Competencies


Defining Decision Making and Problem Solving

Influences for Decision Making and Problem Solving

Methods for Decision Making and Problem Solving

Barriers to Effective Decision Making and Problem Solving

Problem-Solving Processes

Increasing Decision-Making and Problem-Solving Effectiveness

Interviews in Organizations

Increasing Interview Effectiveness

Presentations in Organizations

Types of Organizational Presentations

Increasing Presentation Effectiveness

Communications Technology in Organizations


CHAPTER NINE: Organizational Conflict: Communicating for Effectiveness


Defining and Describing Conflict Processes

The Individual in Organizational Conflict

Groups in Organizational Conflict

Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses

Productively Engaging in Conflict

Guidelines for Productive Conflict


CHAPTER TEN: Strategic Organizational Communication: Professional Applications of Organizational Communication


Describing Strategic Organizational Communication

The Organization and Its Environment

Strategic Management

Strategic Organizational Communication

Ethical Issues in Strategic Organizational Communication


CHAPTER ELEVEN: Organizational Change and Communication


The Pace of Change

Developing and Sustaining Organizational Excellence

Barriers to Change

The Leadership of Development and Change

Planned Development and Change

Communicating about Change


CHAPTER TWELVE: Applications of Organizational Communication


Choosing a Communication Career

Career Choices in Organizational Communication

Educational Preparation for Organizational Communication Careers

Careers in the Twenty-First Century


APPENDIX: Putting It All Together




Author Index


Subject Index