Description
This is the Safari online edition of the printed book.
Companies in highly regulated industries face unique challenges in optimizing business performance and profitability while maintaining strong governance and strict regulatory adherence. In High Performance Operations, leading business performance consultant Hillel Glazer shows how to achieve these goals through the successful integration of lean- and systems thinking. Writing for a broad audience of operations and governance executives, Glazer shows how to systematically incorporate compliance into planning for overall performance, value, and profitability, rather than viewing compliance practices as an end in itself. Glazer helps you discover and implement the pre-conditions for success… uncover the "secret sauce" that helps you scale their successes, eliminate single points of failure, and get more of "what went right"… define what value and operational excellence look like in your company, and identify the costs you'll have to pay to achieve them… create solutions, establish proof-of-performance, justify investments, measure performance, and implement continuous improvement… translate solutions into working policies, patterns, processes, and procedures. Using this book's proven techniques, you can build your company into the best place to work, the best value to your customers and the best source of return to your stakeholders. An indispensable resource for all operations managers, compliance teams, process control managers, and other decision-makers in regulated industries such as healthcare, pharmaceuticals, manufacturing, IT, finance, and environmental services.Table of Contents
Acknowledgments xv
About the Author xx
Chapter 1 Flying a Business 1
Chapter 2 The Approach: An Overview 9
Chapter 3 The Bureaucracy of Compliance 21
Chapter 4 High Performance of Excellence 33
Chapter 5 Regulation and Compliance 45
Chapter 6 The Man Versus The Money 57
Chapter 7 Focusing on the Wrong Target 69
Chapter 8 Secret Sauce 81
Chapter 9 Value, Customer Satisfaction, Profit 95
Chapter 10 The Solution: Defining and Sustaining Value 109
Chapter 11 Operational Excellence 123
Chapter 12 Services 135
Chapter 13 The Price 147
Chapter 14 Systems Thinking and Process Engineering 161
Chapter 15 Operational Excellence, Take 2 177
Chapter 16 Sanity Checks and Fringe Concepts 191
Chapter 17 Finishing Touches 203
Chapter 18 Back to the Future: A Retrospective 217
Index 237
Purchase Info
ISBN-10: 0-13-277993-5
ISBN-13: 978-0-13-277993-7
Format: On-line Supplement
$59.99
You can purchase immediate access to this online product with a credit card.
