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High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage

By Hillel Glazer

Published by FT Press

Published Date: Sep 25, 2011

Description

Companies in highly regulated industries face unique challenges in optimizing business performance and profitability while maintaining strong governance and regulatory adherence. In this start-to-finish guidebook, leading business performance consultant Hillel Glazer shows how to achieve these goals through the successful integration of lean and systems thinking. Written for operations managers, process professionals, and lean systems managers, Glazer shows how to systematically incorporate compliance into planning for overall performance, value, and profitability, rather than viewing compliance as an end in itself. High Performance Operations will help operations professionals and managers:

  • Clarify the competing interests that challenge them, and implement pre-conditions for success.
  • Learn how a systems-thinking approach can promote achieve operational excellence.
  • Uncover the "secret sauce" that enables great organizations to scale their successes, eliminate single points of failure, and get more of "what went right".
  • Define what value and operational excellence look like in their organizations, and all the costs of achieving them.
  • Create solutions, establish proof-of-performance, justify investments, measure performance, and implement continuous improvement.
  • Translate solutions into working policies, patterns, processes, and procedures.

Table of Contents

Acknowledgments     xv

About the Author     xx

Chapter 1 Flying a Business     1

Chapter 2 The Approach: An Overview     9

Chapter 3 The Bureaucracy of Compliance     21

Chapter 4 High Performance of Excellence     33

Chapter 5 Regulation and Compliance     45

Chapter 6 The Man Versus The Money     57

Chapter 7 Focusing on the Wrong Target     69

Chapter 8 Secret Sauce     81

Chapter 9 Value, Customer Satisfaction, Profit     95

Chapter 10 The Solution: Defining and Sustaining Value     109

Chapter 11 Operational Excellence     123

Chapter 12 Services     135

Chapter 13 The Price     147

Chapter 14 Systems Thinking and Process Engineering     161

Chapter 15 Operational Excellence, Take 2     177

Chapter 16 Sanity Checks and Fringe Concepts     191

Chapter 17 Finishing Touches     203

Chapter 18 Back to the Future: A Retrospective     217

Index     237

Purchase Info

ISBN-10: 0-13-277994-3

ISBN-13: 978-0-13-277994-4

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