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Hospitality Management Case Manual, The: Developing Competencies in Critical Thinking and Practical Action, CourseSmart eTextbook

By Cheri A. Young, Craig C. Lundberg

Published by Prentice Hall

Published Date: Oct 17, 2008

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For courses in Hospitality Management.


Featuring a rich collection of cases, this book looks first-hand at hospitality management and explores where managers work, what they do and the real differences they can make. Organized in three parts, it describes the case method approach, reviews how to prepare cases for class discussion and includes 35 cases for teaching and learning. Enhancing managerial competency is emphasized throughout and readers are encouraged to examine managers behaving both effectively and ineffectively. While revealing much about hospitality businesses and practices, this book also provides a broad spectrum of experience that one would get only after a long and varied career.

Table of Contents

Table of Contents:



1.      An Introduction to the Case Method

2.      On Cases and the Case Method

3.      Toward Clearer Thinking

4.      Learning from Casework



5.      Preparing Cases, Steps 1-3: Initial Work

6.      Preparing Cases, Step 4: Analytical Work

7.      Preparing Cases, Step 5: Diagnostic Work

8.      Preparing Cases, Step 6: Action Planning

9.      Preparing Iceberg Cases, Searching for Information

10.  Outlines for Case Preparation and Case Reports



Listing of Cases

Au Natural Restaurant

Avis Rent-A-Car

Bagel Hockey

Bamboo Garden

Bar Manager

Bellman’s Tale

Beta Beta Fraternity

Big Sky Blues

Bosnian Resettlement A, B, C

Box Tree

Cabinet Team

Casino Grande

Croissant Place

Danbury Hotel

Evergreen Willows

Exclusive Resorts Worldwide

Expatriate Manager’s Notebook

Group Report

Harbor View

Harrison Hotels Inc.

Juan Perez

Julie’s Cal

Kevin Stewart

Mama Linguini’s

Montville Hospital Dietary Department

On the Way to the Pinnacle

Prospector Hotel

Simon Says

Smokestack Village

Stations Casinos Inc.

Two Angel’s Inn

Visit to McDonalds

What to Say?

Whiteriver Golf and Country Club

Woodward Hotel

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Hospitality Management Case Manual, The: Developing Competencies in Critical Thinking and Practical Action, CourseSmart eTextbook
Format: Safari Book

$25.99 | ISBN-13: 978-0-13-504229-8