- Get your point across effectively
- Persuade other people to your way of thinking
- Keep your cool in a heated situation
- Win people over
- Get what you want
- Tackle a difficult person or topic
- Be convincing and articulate
- Have great confidence when you speak
Table of Contents
Part 1: The ten golden rules of argument
Chapter 1 Golden Rule 1: Be prepared 3
Chapter 2 Golden Rule 2: When to argue, when to walk away 15
Chapter 3 Golden Rule 3: What you say and how you say it 25
Chapter 4 Golden Rule 4: Listen and listen again 41
Chapter 5 Golden Rule 5: Excel at responding to arguments 53
Chapter 6 Golden Rule 6: Watch out for crafty tricks 65
Chapter 7 Golden Rule 7: Develop the skills for arguing in public 89
Chapter 8 Golden Rule 8: Be able to argue in writing 95
Chapter 9 Golden Rule 9: Be great at resolving deadlock 103
Chapter 10 Golden Rule 10: Maintain relationships 111
Part 2: Situations where arguments commonly arise
Chapter 11 How to argue with those you love 121
Chapter 12 How to argue with your children 131
Chapter 13 Arguments at work 145
Chapter 14 How to complain 153
Chapter 15 How to get what you want from an expert 165
Chapter 16 Arguing when you know you’re in the wrong 175
Chapter 17 Arguing again and again 183
Chapter 18 Doormats 195
Chapter 19 How to be a good winner 205
Chapter 20 To recap 211
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