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Human Relations: Interpersonal Job-Oriented Skills, CourseSmart eTextbook, 10th Edition

By Andrew J. DuBrin

Published by Prentice Hall

Published Date: May 15, 2008

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For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.


Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition.  Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today’s business environment.

Table of Contents

1.      A Framework for Interpersonal Skill Development

2.      Understanding Individual Differences

3.      Developing Self-Esteem and Self-Confidence

4.      Interpersonal Communication

5.      Developing Teamwork Skills

6.      Group Problem Solving and Decision Making

7.      Cross-Cultural Relations and Diversity

8.      Resolving Conflicts with Others

9.      Becoming an Effective Leader

10.  Motivating Others

11.  Helping Others Develop and Grow

12.  Positive Political Skills

13.  Customer Satisfaction Skills

14.  Enhancing Ethical Behavior

15.  Stress Management and Personal Productivity

16.  Job Search and Career Management Skills

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Human Relations: Interpersonal Job-Oriented Skills, CourseSmart eTextbook, 10th Edition
Format: Safari Book

$55.99 | ISBN-13: 978-0-13-504290-8