Improving Healthcare Quality and Cost with Six Sigma (paperback), CourseSmart eTextbook

In this book four leading experts introduce Six Sigma from the standpoint of the healthcare professional, showing exactly how to implement it successfully in real-world environments. This hands-on, start-to-finish guidebook covers every facet of Six Sigma in healthcare, demonstrating its use through examples and case studies. The authors show Six Sigma at work in every area of the hospital: clinical, radiology, surgery, ICU, cardiovascular, laboratories, emergency, trauma, administrative services, staffing, billing, cafeteria, even central supply. Learn why Six Sigma can produce better results than other quality initiatives, how it brings new rigor and discipline to healthcare delivery, and how it can be used to sustain ongoing improvements for the long term. Comprehensive and user-friendly, this book will be indispensable to everyone concerned with quality or cost: administrators, managers, physicians, and quality specialists alike.

Foreword  xx

Introduction  xxi

Part I:   The Need for Cutting Costs and Improving Quality in Healthcare  1

Chapter 1        Trends in the Healthcare Industry  3

Chapter 2        Excellence (Benchmarks) and Improvement Challenges in the Healthcare System  21

Chapter 3        Applicability of Six Sigma in Healthcare Organizations  31

 

Part II:  Methodology, Tools, and Measurements  59

Chapter 4        The Healthcare Opportunity  61

Chapter 5        Six Sigma Methodology  77

Chapter 6        Understanding Problems: Define, Measure, and Analyze  89

Chapter 7        Solving Problems: Improve and Control  129

 

Part III:  Benefiting from Six Sigma  161

Chapter 8        Case Study Introduction and Profiles  163

Chapter 9        Clinical Case Studies  181

Chapter 10      Operational Case Studies  203

 

Part IV:  Rolling Out and Sustaining Six Sigma  239

Chapter 11      Implementing a Six Sigma Culture  241

Chapter 12      Lean Six Sigma in Healthcare  373

Chapter 13      The Road Ahead  401

 

Part V:   Appendixes  431

Appendix A      PMBOK Tools and Techniques  433

Appendix B      The Six Sigma Body of Knowledge  437

Appendix D      Total Six Sigma Tools Self-Evaluation Form  445

Appendix D      Additional Resources  451

Appendix E      The Man I Want To Be!  453

Index  455