Table of Contents
Introduction: Universal Challenges, Universal Solutions xv
Chapter 1: Agility versus Force 1
Chapter 2: The Critical Dynamics of Q&A 9
Chapter 3: Effective Management Implemented 21
Chapter 4: You’re Not Listening! 29
Chapter 5: Active Listening 43
Chapter 6: Retake the Floor 57
Chapter 7: Provide the Answer 87
Chapter 8: Topspin in Action 105
Chapter 9: Preparation 119
Chapter 10: The Art of War 137
Chpater 11: Lessons Not Learned 151
Chapter 12: The Role Model 165
Index 191Jerry Weissman’s legendary guide to answering even the most brutally tough questions in public, and winning over any audience – now completely updated with new examples, case studies, and more!
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