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Intercultural Business Communication, CourseSmart eTextbook, 5th Edition

By Lillian Chaney, Jeanette Martin

Published by Prentice Hall

Published Date: Mar 5, 2010

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Description

For courses in Intercultural Business Communication.
 
Prepare future managers to face the differences in business communication across cultures.

With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make students aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.

The fifth edition contains new cases, updated examples, and information from ten newly published books and journal articles.
 

Table of Contents

Chapter 1: The Nature of Intercultural Communication    
Chapter 2: Universal Systems    
Chapter 3: Contrasting Cultural Values    
Chapter 4: Cultural Shock    
Chapter 5: Language    
Chapter 6  Oral and Nonverbal Communication Patterns    
Chapter 7: Written Communication
Chapter 8: Global Etiquette    
Chapter 9: Business and Social Customs    
Chapter 10: Intercultural Negotiation Process    
Chapter 11: Intercultural Negotiation Components    
Chapter 12: Laws Affecting International Business and Travel

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Intercultural Business Communication, CourseSmart eTextbook, 5th Edition
Format: Safari Book

$48.99 | ISBN-13: 978-0-13-212791-2