Table of Contents
PART 1: THE HOSPITALITY INDUSTRY AND TOURISM
1. Welcome to the Hospitality Industry
PART 2: LODGING
3. The Hotel Business
4. Rooms Division Operations
5. Food and Beverage Operations
PART 3: RESTAURANTS, MANAGER SERVICES AND BEVERAGES
6. Restaurant Business
7. Restaurant Operations
8. Managed Services
PART 4: RECREATION, THEME PARKS, CLUBS AND GAMING ENTERTAINMENT
10. Recreation, Theme Parks, and Clubs
11. Gaming Entertainment
PART 5: ASSEMBLIES AND EVENT MANAGEMENT
12. Meetings, Conventions, Expositions
13. Special Events
PART 6: OPERATIONAL AREAS OF THE HOSPITALITY INDUSTRY
14. Leadership and Management
16. Human Resources
17. Accounting, Finance and Cost Control
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