IT Strategy in Action, CourseSmart eTextbook

For undergraduate and graduate courses in IT Strategy or IT Management.

 

This book teaches students how to use and manage IT to deliver business value, with a focus on IT management issues, rather than technical issues.

Table of Contents

 

1.      Developing and Delivering on the IT Value Proposition

2.      Developing IT Strategy for Business Value

3.      Linking IT to Business Metrics

4.      Managing Perceptions of IT

Mini-cases:

·         IT Leadership at MaxTrade

·         Investing in TUFS

·         IT Planning at ModMeters

 

 

5.      IT in the New World of Corporate Governance Reforms

6.      Creating and Evolving a Technology Roadmap

7.      The IT Budgeting Process

8.      Information Management: The Nexus of Business and IT

9.      IT in 2010

Mini-cases:

·         Shared Services at RR Communications

·         Creating a Process-Driven Organization at AgCredit

 

 

10.  Strategic Experimentation with IT

11.  Enhancing the Customer Experience with Technology

12.  Information Delivery: IT’s Evolving Role

13.  Digital Dashboards

14.  Managing Electronic Communications

Mini-cases:

·         Information Management at Homestyle Hotels

·         Knowledge Management at Acme Consulting

·         CRM at Minitrex

·         Managing Technology at Genex Fuels

 

 

15.  Developing IT Capabilities

16.  IT Sourcing

17.  Delivering IT Functions: A Decision Framework

18.  Building Better IT Leaders: From the Bottom Up

19.  Developing IT Professionalism

Mini-cases:

§         Leveraging IT Vendors at SleepSmart

§         Desktop Provisioning at CanCredit

§         Project Management at MM