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macOS Support Essentials 10.13 - Apple Pro Training Series: Supporting and Troubleshooting macOS High Sierra

By Arek Dreyer, Adam Karneboge

Published by Peachpit Press

Published Date: Feb 1, 2018

Description

This is the official curriculum of the Apple High Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS High Sierra. This guide provides comprehensive coverage of High Sierra and is part of the Apple Pro Training series—the only Apple-certified books on the market.

 

Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS High Sierra. You will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration.

 

Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more—all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.

Table of Contents

Installation and Configuration

Lesson 1 Introduction to macOS

Lesson 2 Update, Upgrade, or Reinstall macOS

Lesson 3 Set Up and Configure macOS

Lesson 4 Use the Command-Line Interface

Lesson 5 Use macOS Recovery

Lesson 6 Update macOS

 

User Accounts

Lesson 7 Manage User Accounts

Lesson 8 Manage User Home Folders

Lesson 9 Manage Security and Privacy

Lesson 10 Manage Password Changes

 

File Systems

Lesson 11 Manage File Systems and Storage

Lesson 12 Manage FileVault

Lesson 13 Manage Permissions and Sharing

Lesson 14 Use Hidden Items, Shortcuts, and File Archives

 

Data Management

Lesson 15 Manage System Resources

Lesson 16 Use Metadata, Spotlight, and Siri

Lesson 17 Manage Time Machine

 

Applications and Processes

Lesson 18 Install Apps

Lesson 19 Manage Documents

Lesson 20 Manage and Troubleshoot Apps

Network Configuration

Lesson 21 Manage Basic Network Settings

Lesson 22 Manage Advanced Network Settings

Lesson 23 Troubleshoot Network Issues

 

Network Services

Lesson 24 Manage Network Services

Lesson 25 Manage Host Sharing and Personal Firewall

 

System Management

Lesson 26 Troubleshoot Peripherals

Lesson 27 Manage Printers and Scanners

Lesson 28 Troubleshoot Startup and System Issues