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ManageFirst: Human Resource Management & Supervision, CourseSmart eTextbook, 2nd Edition

By National Restaurant Association

Published by Prentice Hall

Published Date: Oct 9, 2012

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Description

Appropriate for HUMAN RESOURCES MANAGEMENT & SUPERVISION courses within Culinary Arts and Hospitality Management departments.

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This text focuses on HUMAN RESOURCES MANAGEMENT & SUPERVISION topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

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The text and exam are part of the NRAEF ManageFirst Program from the National Restaurant Association Educational Foundation. This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitably operation. The NRAEF ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program includes 10 topics each with a Competency Guide, exam, Instructor Resources, certificate and credential.*

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A Paper-and-Pencil exam answer sheet to accompany the competency guide is available for purchase at MyPearsonStore.com.

Table of Contents

1 FOOD SERVICE OPERATIONS ARE LABOR-INTENSIVE

 

2 RECRUITING THE BEST EMPLOYEES

 

3 EMPLOYEE ORIENTATION AND TRAINING

 

4 FOUNDATIONS OF EFFECTIVE EMPLOYEE PERFORMANCE

 

5 FACILITATING EMPLOYEES’ WORK PERFORMANCE

 

6 MEETING WORKSHIFT STANDARDS

 

7 EMPLOYEE PROFESSIONAL DEVELOPMENT PROGRAMS

 

8 ENSURING A LAWFUL WORKPLACE

 

9 EMPLOYEE COMPENSATION AND BENEFITS

 

10 MANAGING A SAFE AND HEALTHY WORKPLACE

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ManageFirst: Human Resource Management & Supervision, CourseSmart eTextbook, 2nd Edition
Format: Safari Book

$30.99 | ISBN-13: 978-0-13-272450-0