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Managing Quality, 4th Edition

By Thomas Foster

Published by Prentice Hall

Published Date: Sep 2, 2009

Table of Contents

PART I.  UNDERSTANDING QUALITY CONCEPTS
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards
 
PART II.  DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chain
 
PART III. IMPLEMENTING QUALITY
Chapter 10. The Tools of Quality
Chapter 11. Statistically Based Quality Improvement for Variables
Chapter 12. Statistically Based Quality Improvement for Attributes
Chapter 13. Six-Sigma Management and Lean Tools
 
PART IV.  FOREVER IMPROVING THE QUALITY SYSTEM
Chapter 14. Managing Quality Improvement Teams and Projects
Chapter 15. Implementing and Validating the Quality System
 
Appendix
 

Purchase Info

ISBN-10: 0-13-608850-3

ISBN-13: 978-0-13-608850-9

Format: Book

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We recommend Managing Quality: Integrating the Supply Chain, 5th Edition as a replacement.