Description
Understanding quality management through a unifying framework.
Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
Table of Contents
Part I: Understanding Quality Concepts
Chapter 1: Differing Perspectives on Quality
Chapter 2: Quality Theory
Chapter 3: Global Supply Chain Quality and International Quality Standards
Part II: Designing and Assuring Quality
Chapter 4: Strategic Quality Planning
Chapter 5: The Voice of the Customer
Chapter 6: The Voice of the Market
Chapter 7: Quality and Innovation in Product and Process Design
Chapter 8: Designing Quality Services
Chapter 9: Managing Supplier Quality in the Supply Chain
Part III: Implementing Quality
Chapter 10: The Tools of Quality
Chapter 11: Statistically Based Quality Improvement for Variables
Chapter 12: Statistically Based Quality Improvement for Attributes
Chapter 13: Six Sigma Management and Lean Tools
Part IV: Forever Improving the Quality System
Chapter 14: Managing Quality Improvement Teams and Projects
Chapter 15: Implementing and Validating the Quality System
Chapter 1: Differing Perspectives on Quality
Chapter 2: Quality Theory
Chapter 3: Global Supply Chain Quality and International Quality Standards
Part II: Designing and Assuring Quality
Chapter 4: Strategic Quality Planning
Chapter 5: The Voice of the Customer
Chapter 6: The Voice of the Market
Chapter 7: Quality and Innovation in Product and Process Design
Chapter 8: Designing Quality Services
Chapter 9: Managing Supplier Quality in the Supply Chain
Part III: Implementing Quality
Chapter 10: The Tools of Quality
Chapter 11: Statistically Based Quality Improvement for Variables
Chapter 12: Statistically Based Quality Improvement for Attributes
Chapter 13: Six Sigma Management and Lean Tools
Part IV: Forever Improving the Quality System
Chapter 14: Managing Quality Improvement Teams and Projects
Chapter 15: Implementing and Validating the Quality System
Purchase Info
Add to Cart
ISBN-10: 0-13-273798-1
ISBN-13: 978-0-13-273798-2
Format: Cloth
$204.00 | Free Ground Shipping.
Digital Choices
eTextbook 
With CourseSmart eTextbooks and eResources, you save up to 60% off the price of new print textbooks, and can switch between studying online or offline to suit your needs.
Once you have purchased your eTextbooks and added them to your CourseSmart bookshelf, you can access them anytime, anywhere.
Buy Access
Managing Quality: Integrating the Supply Chain, CourseSmart eTextbook, 5th Edition
$81.99 | ISBN-13: 978-0-13-273807-1
