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Operations Manager's Toolbox, The: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency, CourseSmart eTextbook

By Randal Wilson

Published by FT Press

Published Date: Nov 27, 2012

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For operations managers, running a smooth and efficient organization is more crucial than ever -- and it's more difficult, too. Fortunately, there's a secret to success: a proven approach and toolset that can help operations managers free up resources, eliminate unnecessary meetings, and get more done faster. The approach is named "The Power of Completion," and the tools have been honed by expert project managers through decades of experience. In The Operations Manager's Toolbox, operations manager and PMP-certified project manager Randal Wilson shows how to apply the Project Management (PM) discipline to completing the crucial "smaller" tasks that can help the organization quickly drive substantial improvements in efficiency and performance. Wilson demonstrates how to:
  • Apply PM-style processes, structure, communication techniques, and tools throughout operations
  • Plan, implement, and measure the success of high-impact changes
  • Organize key tasks so they actually get done
  • Eliminate waste in engineering, manufacturing, distribution, inventory control, and supply chains
  • Improve management of teams, schedules, and budgets
  • Predict and mitigate operational risks
  • Improve cooperation with other managers, including senior executives
  • "Design in" efficiency from the start

Table of Contents

Dedication     v
Preface     xii
Introduction     xiv
Chapter 1 The Power of Completion     1
How Do You Gain Power from Completion?     1
Believing in the Task or Project     2
Proper Assessment of a Task or Project     3
Managing a Task or Project     5
Accountability in Completing a Task or Project     7
Take the Blinders Off     8
Time Is of the Essence     10
Organizing a Task or Project     12
Should a Task Become an Official Project?     17
Operations Manager or Project Manager—Who Are You?     18
Managing Processes Versus Reporting on Progress     19
Power Tools for the Manager     21
Power Tool Summary     23
Chapter 2 Communication Is King     27
Why Communication?     28
The Communication Path     28
Communication Applications     32
Communicating in Meetings     34
Communication Management Plan     37
Power Tool Summary     43
Chapter 3 Fix the Processes     45
What Is a Process?     45
Why Look at the Processes?     46
Process Development     48
Documentation     54
Staffing a Process     56
Training Staff for Processes     57
Monitoring and Measuring a Process     59
Changing the Process     64
Is There a Better Way?     65
Power Tool Summary     67
Chapter 4 Waste Management     69
What Is Waste in an Organization?     69
Process Organization     70
Waste or Manufacturing Cost Reductions?      74
Waste in Procurement     76
Waste in Shipping and Receiving     78
Waste in Facilities     79
Waste in Managerial Decision Making     80
Waste in Meetings and Decision Processing     81
Sustainable Change     84
Power Tool Summary     85
Chapter 5 Managing Your Resources     87
Knowing your Resources     87
Human Resources     89
Managing Versus Leading     93
Allocation of Resources     95
New Managers     96
Capital Equipment     97
Facilities     98
Equipment     100
Power Tools Summary     102
Chapter 6 Budget Control     105
Establishing a Budget     106
Scope of the Budget     108
Controlling a Budget     110
Contracts     123
Conclusion    125
Power Tool Summary     127
Chapter 7 Don’t Be Afraid of Risks     129
Risk in Today’s Operations     129
Risk Versus Uncertainty     134
Risk Management Planning     136
Learn from Your Experiences     152
Power Tool Summary     155
Chapter 8 Synergy in Management     157
Managerial Behavior     157
Managerial Diversity     159
Managerial Relationships     160
Communication System      163
Needs of the Manager     167
Power Tool Summary     169
Chapter 9 Tamper-Proof Training     171
Training Is a Process     171
Training Plan     172
Power Tool Summary     183
Chapter 10 The Weakest Link     187
Procurements     188
Supplier Relationships     191
Suppliers     194
Inventory Control     198
Power Tool Summary     202
Chapter 11 Organizing for Efficiency     205
At What Level Should Organizing Be Done?     207
Design It In     213
Cost Benefit     214
Power Tool Summary     215
Chapter 12 Managing Change     217
Why Change Anything?     218
Problems with Change     220
Types of Change     224
Documentation Changes     228
Change as a Process     229
Power Tool Summary     236
Bibliography     239
Index     241

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Operations Manager's Toolbox, The: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency, CourseSmart eTextbook
Format: Safari Book

$22.49 | ISBN-13: 978-0-13-306471-1