Process Consultation Revisited: Building the Helping Relationship (Prentice Hall Organizational Development Series)

By Edgar H. Schein

Published by FT Press

Published Date: Aug 12, 1998

Table of Contents

I. PROCESS CONSULTATION DEFINED.

 1. What is Process Consultation?

 2. The Psycho-Dynamics of the Helping Relationship.

 3. Active Inquiry and Listening as Status Equilibrating Processes.

 4. The Concept of “Client.”

II. DECIPHERING HIDDEN FORCES AND PROCESSES.

 5. Intra-Psychic Processes: ORJI.

 6. Face to Face Dynamics: Cultural Rules on Interaction and Communication.

III. INTERVENTION IN THE SERVICE OF LEARNING.

 7. Communication and Deliberate Feedback.

 8. Facilitative Process Interventions.

I. Task Processes in Groups

 9. Facilitative Process Interventions.

II. INTERPERSONAL PROCESSES.

10. Facilitative Process Interventions.

III. DIALOGUE.

IV. PROCESS CONSULTATION IN ACTION.

11. Consultation in Action: Entry, Settings, Methods and the Psychological Contract.

12. Process Consultation and the Helping Relationship in Perspective.