Your textbook…
Hospitality Supervisor's Survival Kit
ISBN-10: 0-13-049846-7
ISBN-13: 978-0-13-049846-5
Published by Prentice Hall
© 2005
Pub. Date: May 20, 2004
Format: Paper
Enhance your learning experience with text-specific study materials.
Table of Contents
I. BEING A SUCCESSFUL LEADER.
1. Being a Leader in the Hospitality Industry.
2. Guidelines for the New Supervisor.
II. CREATING A SUCCESSFUL TEAM.
3. Working With and Developing Your Team.
4. People: Your Key to Productivity and Profit.
5. Building Relationships.
6. Creating a Productive Working Climate.
7. Helping Your Staff Become a Team.
III. LEADING FOR PEAK PERFOMANCE.
8. Private Communications.
9. Solving Performance Problems.
10. Keeping Turnover From Being a Problem.
IV. GETTING THE BEST FROM YOUR TEAM.
11. Paying Your Team.
12. Delegation: Sharing the Workload.
13. Teaching Others What You Know.
14. Evaluating Performance: The Formal Appraisal.
V. INCREASING YOUR OWN OPPORTUNITIES.
15. A Positive Workplace Starts with You.
16. Organization and Planning.
17. Setting Priorities.
18. Being a Problem Solver.
19. Dealing with Change and Resistance to Change.
20. Change and Your Opportunities for Growth.
Appendix: Performance Mistakes to Avoid.
Appendix: Related Websites.
This textbook is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
Package ISBN-13: 9780135126219
$87.27 | Add to Cart
This package contains:
- Hospitality Supervisor's Survival Kit
Clifford R. Goodwin, Alfred B. Squire | ©2005 | Paper; 240 pages - NRAEF ManageFirst: Human Resources Management and Supervision w/ On-line Testing Access Code Card
NRA National Restaurant Association | ©2007 | Paper; 392 pages
Package ISBN-13: 9780132254656
$67.73 | Add to Cart
This package contains:
- Hospitality Supervisor's Survival Kit
Clifford R. Goodwin, Alfred B. Squire | ©2005 | Paper; 240 pages - Self-Paced Student Exercise Guide
Elwood N. Chapman | ©2005 | Paper; 150 pages
