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Coaching and Mentoring Skills (NetEffect Series)
ISBN-10: 0-13-092222-6
ISBN-13: 978-0-13-092222-9
Published by Prentice Hall
© 2005
Pub. Date: Jun 3, 2004
Format: Paper
Table of Contents
1. Building Trust.
2. Showing Empathy.
3. Active Listening.
4. Using Influence Tactics.
5. Helping Others Set Goals.
6. Monitoring Performance.
7. Giving Feedback.
8. Encouraging Positive Actions.
9. Discouraging Negative Actions.
10. Training Team Members.
11. Helping Others Solve Problems.
12. Helping Difficult People.
13. Developing Protégés.
