Managing for Quality in the Hospitality Industry
ISBN-10: 0-13-094589-7
ISBN-13: 978-0-13-094589-1
Published by Prentice Hall
© 2006
Pub. Date: Jan 13, 2005
Format: Paper
Table of Contents
1. An Overview of Managing for Quality.
2. Champions of Quality.
3. Quality Management.
4. Tapping the Organization’s Hidden Strengths.
5. Team Effectiveness.
6. Serving External Customers.
7. CQI Journey.
8. The Tools of the Trade.
9. Strategic Quality Plan.
10. Assessing Quality.
11. Implementing Quality.
12. Leading Quality.
13. Quality Life.
14. Final Thoughts.
Appendix. Tools of the Trade Tear Out Sheets.
This textbook is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
Package ISBN-13: 9780138150334
$112.40 | Add to Cart
This package contains:
- Managing for Quality in the Hospitality Industry
John H. King, Ronald F. Cichy | ©2006 | Paper; 368 pages - ManageFirst: Controlling Foodservice Costs with Pencil/Paper Exam
NRA National Restaurant Association | ©2007 | Paper; 208 pages
Package ISBN-13: 9780132397858
$98.67 | Add to Cart
This package contains:
- Managing for Quality in the Hospitality Industry
John H. King, Ronald F. Cichy | ©2006 | Paper; 368 pages - Cases in Hospitality and Tourism Management
Robert M. O'Halloran, Ken Jarvis, Amy M. Allen-Chabot | ©2006 | Paper; 128 pages
Package ISBN-13: 9780136007937
$112.40 | Add to Cart
This package contains:
- Managing for Quality in the Hospitality Industry
John H. King, Ronald F. Cichy | ©2006 | Paper; 368 pages - NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card
NRA National Restaurant Association | ©2007 | Paper; 112 pages
Package ISBN-13: 9780132240802
$112.40 | Add to Cart
This package contains:
- Managing for Quality in the Hospitality Industry
John H. King, Ronald F. Cichy | ©2006 | Paper; 368 pages - ManageFirst: Customer Service with Pencil/Paper Exam
NRA National Restaurant Association | ©2007 | Paper; 112 pages
