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Human Resource Management in the Hospitality Industry: A Practitioner's Perspective
ISBN-10: 0-13-110092-0
ISBN-13: 978-0-13-110092-3
Published by Prentice Hall
© 2005
Pub. Date: Jul 8, 2004
Format: Paper
Table of Contents
I. HOW WE GOT TO WHERE WE ARE.
1. Hospitality Human Resource Management: An Overview.
2. H.R. Dichotomy: Do We Serve the Staff or the Shareholders?
3. How the Government Got Involved in our Business.
II. NOW THAT WE ARE HERE; WHAT DO WE DO?
4. The Legal Environment.
5. Employee Relations and Labor Relations.
6. Management Ethics.
7. Protecting Employee Rights.
III. HOW DO WE DO IT?
8. Recruitment and Selection Strategies.
9. Training and Development Strategies.
10. Employee Retention Strategies.
11. Performance Management Systems.
12. Communication Strategies.
13. Leadership Strategies.
14. Employee Motivation.
15. Putting it All Together.
This textbook is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
Package ISBN-13: 9780135126202
$101.87 | Add to Cart
This package contains:
- Human Resource Management in the Hospitality Industry: A Practitioner's Perspective
Dana V. Tesone | ©2005 | Paper; 256 pages - NRAEF ManageFirst: Human Resources Management and Supervision w/ On-line Testing Access Code Card
NRA National Restaurant Association | ©2007 | Paper; 392 pages
Package ISBN-13: 9780131545892
$122.67 | Add to Cart
This package contains:
- Human Resource Management in the Hospitality Industry: A Practitioner's Perspective
Dana V. Tesone | ©2005 | Paper; 256 pages - Cases in Human Resource Management in Hospitality
Shirley A. Gilmore | ©2005 | Paper; 464 pages
