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Supervision Skills for the Service Industry: How to Do It
ISBN-10: 0-13-110095-5
ISBN-13: 978-0-13-110095-4
Published by Prentice Hall
© 2005
Pub. Date: Apr 6, 2004
Format: Paper
Table of Contents
Preface
Part 1 - What the Supervisor Needs to Know
Chapter 1 - Development of a Service Prospective
Chapter 2 - Career Development through Personal Transformation
Chapter 3 - Leadership and the Supervision of Service
Chapter 4 - Employee Motivation
Part II - What the Supervisor Needs to Do
Chapter 5 - Supervisory Communication
Chapter 6 - Employee Training
Chapter 7 - Employee Complaints and Grievances
Chapter 8 - Employee Counseling and Discipline
Chapter 9 - Building Teams
Chapter 10 - Measuring Performance
Part III - How to Do It
Chapter 11 - Getting a Job of Promotion
Chapter 12 - Putting it All Together
Glossary
Index
This textbook is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
Package ISBN-13: 9780132426923
$88.27 | Add to Cart
This package contains:
- Supervision Skills for the Service Industry: How to Do It
Dana V. Tesone | ©2005 | Paper; 176 pages - NRAEF ManageFirst: Human Resources Management and Supervision w/ On-line Testing Access Code Card
NRA National Restaurant Association | ©2007 | Paper; 392 pages
