Managing the Lodging Operation

  1. Introduction—How to Manage a Hotel.

  2. Protecting the Assets: Guests, Employees, Structure and Contents.

  3. Protecting the Assets: Financial Controls.

  4. Managing Supply and Demand.

  5. Improving Employee Performance.

  6. Increasing Income: Revenue Management.

  7. Increasing Income: Cost Management.

  8. Improving Productivity.

  9. Managing Customer Service.

10. Managing Quality.