Managing the Lodging Operation
ISBN-10: 0-13-112993-7
ISBN-13: 978-0-13-112993-1
Published by Prentice Hall
© 2006
Pub. Date: Feb 9, 2005
Format: Paper
Table of Contents
1. Introduction—How to Manage a Hotel.
2. Protecting the Assets: Guests, Employees, Structure and Contents.
3. Protecting the Assets: Financial Controls.
4. Managing Supply and Demand.
5. Improving Employee Performance.
6. Increasing Income: Revenue Management.
7. Increasing Income: Cost Management.
8. Improving Productivity.
9. Managing Customer Service.
10. Managing Quality.
This textbook is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
Package ISBN-13: 9780138016074
$99.60 | Add to Cart
This package contains:
- Managing the Lodging Operation
Robert Christie Mill | ©2006 | Paper; 336 pages - Front Office Management Simulation Access Card, 2nd Edition
David K. Hayes, Allisha A. Miller | ©2011 | Access Code Card
Package ISBN-13: 9780138137540
$86.27 | Add to Cart
This package contains:
- Managing the Lodging Operation
Robert Christie Mill | ©2006 | Paper; 336 pages - Simulation Student CD for Professional Front Office Management (FOMS)
David K. Hayes, Allisha A. Miller | ©2008 | CD-ROM Only
