Conflict Survival Kit, The: Tools for Resolving Conflict at Work
ISBN-10: 0-13-118303-6
ISBN-13: 978-0-13-118303-2
Published by Prentice Hall
© 2007
Pub. Date: Mar 10, 2006
Format: Paper
Enhance your learning experience with text-specific study materials.
Table of Contents
1. The Nature of Conflict
PART I: THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE
2. Preventing Conflict
3. Approaches to Conflict
4. Working Towards Collaboration
PART II: INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT
5. The Three Channels of Communication
6. Listening to Resolve Conflict and Build Lasting Relationships
7. The Communication Continua
PART III: PREPARING TO RESOLVE CONFLICTS
8. Are you Capable?
9. Opening the Doors to Conflict Resolution
PART IV: APPLICATION AND PRACTICE
10. The Building Blocks of Collaboration
11. Integrative Negotiation: Negotiating as Partners
12. Overcoming Barriers to Integrative Negotiation
13. Mediating Conflicts Between Parties
14. Decision Making Choices for the Manager
15. Handling Conflicts Requiring Direct Confrontation
16. Special Situations: “Opportunistic” Employees, Workplace Violence, and Terminations
CONCLUSION
17. Achieving Effectiveness as a Conflict Manager
This textbook is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
Package ISBN-13: 9780137141333
$65.75 | Add to Cart
This package contains:
- Conflict Survival Kit, The: Tools for Resolving Conflict at Work
Clifford R. Goodwin, Daniel B. Griffith | ©2007 | Paper; 352 pages - Conflict Management: A Practical Guide to Developing Negotiation Strategies
Barbara A. Budjac Corvette | ©2007 | Paper; 336 pages
Package ISBN-13: 9780135034071
$36.40 | Add to Cart
This package contains:
- Conflict Survival Kit, The: Tools for Resolving Conflict at Work
Clifford R. Goodwin, Daniel B. Griffith | ©2007 | Paper; 352 pages - Student Study Guide
Clifford R. Goodwin | ©2007 | Paper; 84 pages
