Managing Quality: Integrating The Supply Chain and Student CD PKG, 3rd Edition

I. Understanding Quality Concepts

1. Differing Perspectives on Quality

2. Quality Theory

3. Global Quality and International Quality Standards

II. Designing and Assuring Quality

4. Strategic Quality Planning

5. The Voice of the Customer

6. The Voice of the Market

7. Quality in Product and Process Design

8. Designing Quality Services

9. Managing Supply Chain Quality

III. Implementing Quality

10. The Tools of Quality

11. Managing Quality Improvement Teams and Projects

12. Statistically-Based Quality Improvement for Variables

13. Statistically-Based Quality Improvement for Attributes

14. Six Sigma Management and Tools

IV: Forever Improving the Quality System

15. Managing Learning for Quality Improvement

16. Implementing and Validating the Quality System