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ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep

By NRA National Restaurant Association

ISBN-10: 0-13-507241-7

ISBN-13: 978-0-13-507241-7

Published by Prentice Hall

Pub. Date: Oct 29, 2008

Format: Kit/Package/ShrinkWrap

Description

This is a competency guide (with examination) which is focused on Management practice and Leadership. Designed to provide trainees with marketable management skills for a career within the Culinary Arts and Foodservice industryThe NRAEF is introducing a new program as part of its strategic focus on recruitment and retention. This new management training certification program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success. NRAEF ManageFirst Program leads to a new credential, ManageFirst Professional (MFP), which is part of our industry career ladder. This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate. Trainees earn a certificate for each exam passed. Packaged with this book, is also a NEW! Exam Prep Guide.

Chapter 1 The Dynamics of Leadership in the Hospitality and Restaurant Industry

· Managing in the Restaurant Industry

· Qualities of a Leader

· Workplace Ethics

· Setting the Right Course for Your Organization

· Kepping Things in Balance

· Professional Development and Leadership

Chapter 2 Goal Setting in the Hospitality and Restaurant Industry

· Why Goals Are Important

· Setting Organizational Goals

· Writing SMART Goals and Objectives

· A Process for Achieving Organizational and Departmental Goals

Chapter 3 Communicating Effectively as a Leader and Manager

· The Importance of Effective Communication

· The Communiatyion Process Defined

· Effective Speaking

· The Importance of Listening

· The Telephone as a Communication Tool

· Effective Writing

· Organizational Communication

Chapter 4 Managing Compensation

· Defining Compensation

· Establishing Policies and Procedures for Employee Wage and Compensation

· Merit Pay Policies and Guidelines

· Maintaining Confidentiality of Payroll Information

Chapter 5 Managing Terminations

· Voluntary Termination

· Involuntary Terminations

· Conducting Involuntary Terminations

· Steps for Managing and Conducting Involuntary Terminations

· Defending Involuntary Terminations

Chapter 6 Motivation and Employee Development

· Motivating Employees

· Building a Positive Work Climate

· Mutually Respectful Workplace

· Interpersonal Communication

· Conflict Resolution

· Employee Performance Appraisals

· Delegation

Chapter 7 Win-Win Scheduling Practices

· Master Schedules

· Additional Scheduling Considerations

· Creating the Actual Crew Schedule

· Backup Strategies for Crew Scheduling

· Developing and Preparing the Management Schedule

Chapter 8 The Importance of Teamwork in the Foodservice and Hospitality Workplace

· The Importance of Teamwork in Foodservice

· Stages of Team Growth

· Goal Setting with a Team

· Managing Team-Based Projects

Chapter 9 Dimensions of Problem Solving

· The Importance of Problem Solving in Daily Activities

· Developing a Problem-Solving Model

· Potential Consequences of Improperly Solving a Problem

· Crisis Management

· Before a Crisis Strikes

Chapter 10 Planning and Conducting Effective Meeting

· Why People Dislike Meetings

· Planning Effective Meetings

· Conducting Effective Meetings

Field Project

Index

This textbook is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.

Package ISBN-13: 9780137059270

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ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
Preparing Effective Business Plans: An Entrepreneurial Approach
Bruce R. Barringer | ©2009 | Paper; 288 pages

Package ISBN-13: 9780138020194

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This package contains:

ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap

Package ISBN-13: 9780135097540

$84.00 | Add to Cart

This package contains:

ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ManageFirst Human Resources Management and Supervision with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap

Package ISBN-13: 9780137031894

$129.87 | Add to Cart

This package contains:

ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap

Package ISBN-13: 9780138022662

$144.27 | Add to Cart

This package contains:

ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap

Package ISBN-13: 9780131384378

$111.93 | Add to Cart

This package contains:

ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
Prentice Hall Essentials Dictionary of Culinary Arts, The
Sarah R. Labensky, Gaye G. Ingram, Steven R. Labensky | ©2008 | Paper; 288 pages
ManageFirst Customer Service with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap

Package ISBN-13: 9780132150958

$267.20 | Add to Cart

This package contains:

ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ManageFirst: Controlling Foodservice Costs with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2009 | National Bundle
ManageFirst Customer Service with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ManageFirst Human Resources Management and Supervision with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ServSafe Essentials with Answer Sheet for Paper and Pencil Exam, 5th Edition
Solutions NRA National Restaurant Association | ©2009 | Paper

Package ISBN-13: 9780135104033

$723.53 | Add to Cart

This package contains:

ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ManageFirst: Controlling Foodservice Costs with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2009 | National Bundle
ManageFirst: Nutrition with Pencil/Paper Exam and Test Prep
Solutions NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ManageFirst: Menu Marketing and Management with Pencil/Paper Exam and Test Prep
NRA Solutions | ©2007 | Kit/Package/ShrinkWrap
ManageFirst Food Production with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
On Cooking: A Textbook of Culinary Fundamentals, 4th Edition
Sarah R. Labensky, Alan M. Hause, Steven R. Labensky, Priscilla A. Martel | ©2007 | Cloth; 1440 pages
ManageFirst Customer Service with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ManageFirst Human Resources Management and Supervision with Pencil/Paper Exam and Test Prep
NRA National Restaurant Association | ©2007 | Kit/Package/ShrinkWrap
ServSafe Essentials with Answer Sheet for Paper and Pencil Exam, 5th Edition
Solutions NRA National Restaurant Association | ©2009 | Paper

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ManageFirst: Hospitality and Restaurant Management with Pencil/Paper Exam and Test Prep

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