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Shaping Web Usability: Interaction Design in Context
ISBN-10: 0-201-72993-8
ISBN-13: 978-0-201-72993-1
Published by Addison-Wesley Professional
© 2002
Pub. Date: Jan 23, 2002
Format: Paper
Table of Contents
Foreword.
Preface.
Acknowledgments.
1. Human Computer Interaction for the Web.
From Human Factors to Usability: A Short History of HCI.
Origins.
Focus on the User Interface.
User Interface Software.
Usability.
Focusing on the Web.
HCI Principles for the Web.
User-Centered Design.
Early Human Factors Input.
Task Environment Analysis.
Iterative Design and Continuous Testing.
Web Usability.
Themes.
Designing for Context.
Designing for the User Experience.
2. Web Usability Strategy.
Scenarios.
Context.
The Userview Process.
Goals and Requirements.
User Culture.
Web Interface Guidelines Specialization.
Constructing Storyboards and Interactive Prototypes.
3. The Web Environment.
The User Environment.
The Physical Space.
The Cognitive Space.
The Site Environment.
Scenarios.
Designing from Scenarios.
Simple versus Enriched Site Environments.
4. The Web User, Part 1: The Audience.
Understanding the Web User.
Defining an Audience.
Individual Differences.
Cognitive Processing Capabilities and Limits.
Generating an Audience Profile.
5. The Web User, Part 2: Older Adults.
Older Adults and the World Wide Web.
Characteristics of Older Users.
Movement Control.
Perception.
Cognition.
Web Design Features to Avoid.
Design Guidelines.
Usability Testing with Older Adults.
6. Designing for Web Genres.
Genre Content.
Genre Expression.
Genre Form.
Genre Evolution.
Genre Mixing.
7. The Web Site.
Conceptualizing the Site with a Visitor-Centered Focus.
Positioning the Content.
Speeding Up the Response.
Smoothing the Navigation.
Links.
Buttons and Controls.
Site Maps, Content Lists, and Indexes.
Landmarks and History Trails.
Keywords and Site Search Engines.
Assuring Reasonable Confidence in the Site's Privacy and Security.
Making the Site Visible.
Maintaining Quality.
8. The Web Page.
General Page Design Issues.
Consistency.
Coherence.
Placement of Information.
Information Coding.
Color.
Text Clarity.
Home, Content, and Transaction Pages.
The Home Page.
The Content Page.
The Transaction Page.
9. The Aesthetic Factor.
Usability and Aesthetics.
Simplicity and Enrichment.
The Use of Graphics.
10. From Desktops to Handhelds.
The Technology of Wireless Devices.
The Usability of Wireless Devices.
The Role of Context.
Small-Size Effects.
Effective Functionality and Task Preferences.
Information Presentation.
Interaction and Navigation.
Designer's Palette: Guidelines for Hand Web Design.
11. The Cultural Context.
Cultural Usability.
Culture-Specific Designs.
Designing for the Localized Web.
Genre-Localized Attributes.
Behaviors and Practices.
Icons, Symbols, Pictorials, and Artifacts.
Conventions and Formats.
Intangible Values and Dimensions.
Preferred Content.
12. Evaluating Web Usability.
Traditional Usability Testing.
Usability Testing for the Web.
Web-Focused Issues and Testing.
Web-Specific Test Plan Issues.
Web-Specific Evaluation Issues.
The Process of Web Evaluation.
Usability Evaluation Goal Setting.
Early Paper Testing.
Storyboard Testing.
Interactive Prototype Testing.
Frequently Asked Questions about Usability Evaluation.
Bibliography.
Index. 0201729938T01102002
