Most chapters begin with “Introductory Exercises” and conclude with “Summary,” “For More Information,” “Review Questions,” and “Works Cited.”

1. Why Study Communication?

Definition of Communication.

Models of Communication.

Essential Parts of Communication.

Communication in Context.

Principles of Communication.

2. Perception and Listening.

Introductory Exercises.

Why Don't We All See Things the Same Way?

Perception and Awareness.

Perceptual Differences.

Self-Concept.

Eyes, Ears, Heart.

Importance of Listening.

Kinds of Listening.

Barriers to Listening.

Improving Listening Skills.

3. Verbal Communication.

What Is Language?

Principles of Verbal Communication.

Language as an Obstacle to Communication.

Barriers to Communication.

Improving Verbal Communication.

4. Nonverbal Communication.

What is Nonverbal Communication?

Principles of Nonverbal Communication.

Types of Nonverbal Communication.

Improving Your Understanding.

5. Intercultural Communication.

Definition of Intercultural Communication.

History of the Study of Intercultural Communication.

Characteristics of Intercultural Communication.

Barriers to Intercultural Communication.

Improving Intercultural Communication.

6. Intrapersonal and Interpersonal Communication.

What Is Intrapersonal Communication?

Maslow's Hierarchy.

Schutz's Interpersonal Needs.

Johari Window.

Social Penetration Theory.

Coming Together.

Growing Apart.

Improving Interpersonal Communication.

7. Group Communication.

Types of Groups.

How Groups Meet Our Basic Needs.

How Many Members Does it Take to Make a Group?

Groups Play By Their Own Rules.

Problem-Solving in Groups.

How Do Groups Develop?

Lifecycles of Groups.

Why Do People Stay in a Group?

Group Members Have Roles to Play.

When Groups Come Together via Computers.

Group Members as Leaders.

8. Communication at Work.

What Do You Know Already?

What Do You Need to Know?

Making Contact.

You've Got the Invitation to Interview!

Effective Communication in Teams and Groups.

Effective Communication in Meetings.

Effective Communication in Virtual Meetings.

9. Mass Communication.

What Is Mass Communication?

Types of Mass Communication.

Functions of Mass Communication.

Effects of Mass Communication.

Critical Analysis of Mass Communication.

10. Speech Preparation.

How to Choose a Topic.

Factors in Choosing a Topic.

Finding Resources.

Planning Your Investigation for Information.

Searching for Information via Electronic Sources.

Getting to Work.

Getting to Know Your Audience.

The Eleven Types of Speech Structures.

The Five Parts of any Speech.

Helping the Audience Retain Your Final Thought.

Consider Visual Aids as You Plan Your Speech.

What the Audience Expects.

11. Speech Presentation.

What Makes for a “Good Delivery?”

Speaking Effectively.

Speech Anxiety.

Voice.

Body.

Presentation Methods.

Practice and Preparation.

Types of Visual Aids.

Methods and Materials.

Preparing Visual Aids.

Using Visual Aids.

Ethics in Communication.

Index.

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