Description
Table of Contents
1. The Successful Employee
Objectives
The Office Employee
Characteristics of an Excellent Office Employee
Effective Listening
Duties of an Office Employee
Charts and Manuals
Organization and Time Management
Group Dynamics
Work Schedules and Locations
Conclusion
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Role Playing
Punctuation Review
CD Assignments
2. The Written Word
Objectives
Basics
Correcting Common Writing Problems
Letters
Interoffice Memoranda
Reports
News Releases
Newsletters
Saving Files for and from the Internet
Chapter Review
Activities
Writing Assignments
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
3. Workplace Telecommunications
Objectives
Oral Communications
Receiving and Making Telephone Calls
Using Voice Mail
Specialized Telephone Services and Equipment
Teleconferencing
Speaking before a Group
Other Office Telecommunications
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
4. Processing the Mail
Objectives
Processing Incoming Mail
Faxes
Internal Distribution of Mail
Preparing First-Class Mail to Leave the Office
Using Other Mail Classes and Services
Next-Day Mail and Package Delivery Services
Postal Scale and Information Chart
Collecting Outgoing Mail
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
5. Computers in the Office
Objectives
Introduction to Computers
Hardware
Types of Computers
Software
Additional Computer Terms
The Paperless Office
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
6. Information and Records Management: Filing
Objectives
Technology in Records Management
Why File?
File Cabinets
Setting Up Files
Storage of Document Images
Filing Systems
Alphabetic Filing Rules
Filing Hints
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
7. Meetings and Conferences
Objectives
Introduction
Attending a Meeting
Planning a Large Meeting or Conference
Meeting Day and Followup
Virtual Meetings
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
8. Business Travel
Objectives
Fundamentals of Office Travel
Travel Assistance
Airline Travel
Lodging
Automobile Travel
Responding to the Technology Demands of Business
Travel Funds
Itinerary
Passports and Visas
Travel Hints
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
9. Terminology of Business and E-Commerce
Objectives
Introduction
Sources of Business Information
Economics
Types of Business Organizations
Bonds and Treasury Securities
Terminology in the World of Business
Financial Statements
Tax Forms
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
10. The Office Environment and Design
Objectives
Introduction
Landlord and Building Staff
Office Security and Workplace Violence
The Office Facility
File and Computer Security
Office Furniture and Equipment
Office Supplies
Purchases and Payments
Managing Money in the Office
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Grammar Review
CD Assignments
11. Seeking Employment
Objectives
Getting Started
Planning for Your Career
Types of Office Positions Available
How to Find Employers
Letter of Application
References
Résumé
Application for Employment
The Art of Interviewing
After the Interview
Job Offer
Fringe Benefits
Anti-Discrimination and Family Leave Legislation
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
12. Career Advancement
Objectives
Changes in Your Company
Growing in Your Profession
Considering a Job Change
Leaving the Old Job
Working with a New Supervisor
Obtaining Assistance
Becoming a Manager or Supervisor
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
13. Tips of the Trade
Objectives
Introduction
Personal Hints
Hints for Your Office
Your Day
Your Job
Stress Management
Business Etiquette
Working with Foreign Cultures
Map Reading
Business Strategies
Chapter Review
Activities
Projects
Human Relations Skill Development
Situations
Punctuation Review
CD Assignments
Software Applications
Appendix: Review of Grammar, Punctuation, and Spelling
Grammar
Capitalization
Subject and Verb
Subject and Verb Agreement
Phrase
Clause
Punctuation
Period
Question Mark
Exclamation Mark
Commas
Semicolon
Colon
Dash
Parentheses
Apostrophe
Hyphen
Quotation Marks
Spelling
Similar-Sounding Words
Frequently Misspelled Words
Cities and States
Index
These online resources are available at no cost.
Companion Website for Professional Office Procedures, 4th Edition
Purchase Info
ISBN-10: 0-13-118383-4
ISBN-13: 978-0-13-118383-4
Format: Paper
This title is currently unavailable on myPearsonStore.
We recommend Professional Office Procedures, 5th Edition as a replacement.
