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Professional Office Procedures, CourseSmart eTextbook, 5th Edition

By Susan H. Cooperman

Published by Prentice Hall

Published Date: Feb 28, 2008

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Professional Office Procedures prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development.  This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.

Table of Contents

Table of Contents  


1.      Workplace Skills and Responsibilities

2.      Working Effectively: Time Management and Interaction with Colleagues

3.      The Written Word

4.      Oral Communications

5.      Processing the Mail

6.      Computers in the Office

7.      Information and Records Management: Filing

8.      Meetings and Conferences

9.      Business Travel

10.  Business Terminology

11.  The Office Environment and Design

12.  Seeking Employment

13.  The Interview and Job Offer

14.  Career Advancement to Management

15.  Diversity in the Workplace: Understanding those You Work With

16.  Stress Management

17.  Business Etiquette

18.  Tips of the Trade


Software Applications Unit


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Professional Office Procedures, CourseSmart eTextbook, 5th Edition
Format: Safari Book

$63.99 | ISBN-13: 978-0-13-501851-4