For courses in Professional Office Procedures.
Professional Office Procedures prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.
Table of Contents
Table of Contents
1. Workplace Skills and Responsibilities
2. Working Effectively: Time Management and Interaction with Colleagues
3. The Written Word
4. Oral Communications
5. Processing the Mail
6. Computers in the Office
7. Information and Records Management: Filing
8. Meetings and Conferences
9. Business Travel
10. Business Terminology
11. The Office Environment and Design
12. Seeking Employment
13. The Interview and Job Offer
14. Career Advancement to Management
15. Diversity in the Workplace: Understanding those You Work With
16. Stress Management
17. Business Etiquette
18. Tips of the Trade
Software Applications Unit
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Professional Office Procedures, CourseSmart eTextbook, 5th Edition
Format: Electronic Book
$38.99 | ISBN-13: 978-0-13-501851-4