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Professionalism in Health Care: A Primer for Career Success, 4th Edition

By Sherry Makely

Published by Prentice Hall

Published Date: Jan 2, 2012


Now in full color, this engaging, conversational text helps students understand the common professional standards that all healthcare workers need to provide excellent care and service. PROFESSIONALISM IN HEALTHCARE: A PRIMER FOR CAREER SUCCESS, 4/e brings together complete coverage of these and other crucial “soft skills”:  work ethic, character, relationships, teamwork, communication and etiquette, honesty, cultural competence, personal image, personal health and wellness, and more. Revised and improved throughout, this edition gives students a clearer understanding of where they fit in the changing healthcare system, why patient satisfaction is more important than ever, how to behave with the professionalism that both employers and patients demand, and how to move forward in their own careers more rapidly. This edition also contains many new pedagogical features, including an extensive new website.

Table of Contents



1. The Health Care Industry and Your Role

2. Your Work Ethic and Performance

3. Personal Traits of the Health Care Professional

4. Relationships, Teamwork, and Communication Skills

5. Cultural Competence and Patient Care

6. Professionalism and Your Personal Life

7. The Practicum Experience

8. Employment, Leadership, and Career Development

Glossary of Terms

Appendix A. Sample Job Description

Appendix B. Sample Performance Evaluation

Appendix C. Sample Résumé

Appendix D. Sample Résumé Cover Letter

Appendix E. Sample Job Application

Appendix F. Sample Interview Follow-Up Letter

Appendix G. Sample Practicum Journal

Appendix H. Sample Practicum Thank You Letter


These online resources are available at no cost.

MyHealthProfessionsKit -- Instant Access -- for Professionalism in Healthcare, 4th Edition

This title is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.

Package ISBN-13: 9780133489408

Includes this title packaged with:

  • MyHealthProfessionsKit -- Standalone Access Card
    . . Pearson Education

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Package ISBN-13: 9780133103892

Includes this title packaged with:

  • Medical Law and Ethics, 4th Edition
    Bonnie F. Fremgen

$129.33 | Add to Cart

Package ISBN-13: 9780133479287

Includes this title packaged with:

  • Student Access Code Card for HIPAA Privacy: The Privacy Rule and Health Care Practice, 2nd Edition
    LearnSomething LearnSomething
  • MyHealthProfessionsKit -- Standalone Access Card
    . . Pearson Education

$82.44 | Add to Cart

Purchase Info

ISBN-10: 0-13-284010-3

ISBN-13: 978-0-13-284010-1

Format: Book

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