For courses covering professionalism in any nursing or health program offered in colleges or universities, vocational schools, hospitals, high schools, or through on-the-job training.
Now in full color, this engaging, conversational text helps students understand the common professional standards that all healthcare workers need to provide excellent care and service. It brings together complete coverage of these and other crucial “soft skills”: work ethic, character, relationships, teamwork, communication and etiquette, honesty, cultural competence, personal image, personal health and wellness, and more. Revised and improved throughout, this edition gives students a clearer understanding of where they fit in the changing healthcare system, why patient satisfaction is more important than ever, how to behave with the professionalism that both employers and patients demand, and how to move forward in their own careers more rapidly. This edition also contains many new pedagogical features, including an extensive new website.
Table of Contents
1. The Health Care Industry and Your Role
2. Your Work Ethic and Performance
3. Personal Traits of the Health Care Professional
4. Relationships, Teamwork, and Communication Skills
5. Cultural Competence and Patient Care
6. Professionalism and Your Personal Life
7. The Practicum Experience
8. Employment, Leadership, and Career Development
Glossary of Terms
Appendix A. Sample Job Description
Appendix B. Sample Performance Evaluation
Appendix C. Sample Résumé
Appendix D. Sample Résumé Cover Letter
Appendix E. Sample Job Application
Appendix F. Sample Interview Follow-Up Letter
Appendix G. Sample Practicum Journal
Appendix H. Sample Practicum Thank You Letter
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$28.99 | ISBN-13: 978-0-13-284534-2