Table of Contents
1. The Origins and History of ISO 9000.
4. Standards Requirements.
Management Responsibility. Quality System. Contract Review. Design Control. Document and Data Control. Purchasing. Control of Customer-Supplied Product. Product Identification and Traceability. Process Control. Inspection and Testing. Control of Nonconforming Product. Corrective and Preventive Action. Handling, Storage, Packaging, Preservation, and Delivery. Control of Quality Records. Internal Quality Audits. Training. Servicing. Statistical Techniques.
6. ISO 9000, the EU, and NAFTA. @CHAPTER - Appendix A: Organizations You Should Know About.
Appendix B: Publications You Should Know About.
Appendix C: Sources for Ordering Standards.
Appendix D: U.S. SIC Codes.
Appendix E: References.