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Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery, CourseSmart eTextbook

By Jim Champy, Harry Greenspun

Published by FT Press

Published Date: Jun 3, 2010

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In the legendary book, Reengineering the Corporation, Jim Champy and Michael Hammer showed business people around the world the enormous power of a revolutionary methodology that they called reengineering. Reengineering was a method for retooling the processes that make up a business. Reengineering could lead, and did lead, many companies to change their business practices for dramatic cost savings and greater customer satisfaction and value. A reengineering wave ensued around the world, and lasts to this day.


Now for the first time,  Jim Champy and Dr. Harry Greenspun show how reengineering methodology should be applied to healthcare, within physician practices, hospitals, and entire health systems.  Drawing from innovative and visionary leaders across the spectrum of healthcare delivery, the authors demonstrate how organizations can be transformed to improve quality, lower costs, and expand access.  The results are dramatic, and this opportunity for revolutionary change comes at a time when it is most needed.  The authors provide a clear roadmap to make these changes possible.

Table of Contents

Introduction     1

Chapter 1  Why Reengineer HealthCare?     15

Chapter 2  Meet Zeev Neuwirth, Reengineer     25

Chapter 3  Harness Technology     59

Chapter 4  Focus on Processes     97

Chapter 5  Remember People     141

Chapter 6  Meet Tom Knight, Reengineer     169

Chapter 7  The Hunt for Reengineering Opportunities     187

Epilogue     209

Index     217