In the legendary book, Reengineering the Corporation, Jim Champy and Michael Hammer showed business people around the world the enormous power of a revolutionary methodology that they called reengineering. Reengineering was a method for retooling the processes that make up a business. Reengineering could lead, and did lead, many companies to change their business practices for dramatic cost savings and greater customer satisfaction and value. A reengineering wave ensued around the world, and lasts to this day.
Now for the first time, Jim Champy and Dr. Harry Greenspun show how reengineering methodology should be applied to healthcare, within physician practices, hospitals, and entire health systems. Drawing from innovative and visionary leaders across the spectrum of healthcare delivery, the authors demonstrate how organizations can be transformed to improve quality, lower costs, and expand access. The results are dramatic, and this opportunity for revolutionary change comes at a time when it is most needed. The authors provide a clear roadmap to make these changes possible.
Table of Contents
Chapter 1 Why Reengineer HealthCare? 15
Chapter 2 Meet Zeev Neuwirth, Reengineer 25
Chapter 3 Harness Technology 59
Chapter 4 Focus on Processes 97
Chapter 5 Remember People 141
Chapter 6 Meet Tom Knight, Reengineer 169
Chapter 7 The Hunt for Reengineering Opportunities 187