Product Cover Image

Services Shift, The: Seizing the Ultimate Offshore Opportunity

By Robert E. Kennedy, Ajay Sharma

Published by FT Press

Published Date: Jan 9, 2009

Description

Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications? The Services Shift answers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.

Table of Contents

Acknowledgments  xv

About the Authors  xix

Introduction  1

Chapter 1: Globalization of Services: What, Why, and When  17

Chapter 2: The Economics and Drivers of Offshoring  49

Chapter 3: Making It Real  89

Appendixes for Chapter 3  135

    Appendix 3A  135

    Locating a Task on the Process Decomposition Compass    

    Appendix 3B  136

    Assessing the Feasibility, Value, and Risk of Potential Outsourcing Efforts

    Appendix 3C  138

    Assessing the “Offshoreability” of Potential Tasks and Processes

    Appendix 3D  140

    What’s Typically Covered in an SLA?

Chapter 4: The Supply Side  143

Chapter 5: Shifting Skill Sets  175

Chapter 6: The Services Shift: Policy Implications  199

Chapter 7: Looking Ahead  245

Appendixes for Chapter 4  263

    Appendix 4A  263

    Country Attractiveness

    Appendix 4B  264

    Country Notes

    Appendix 4C  272

    Country Profiles

Index  317

Purchase Info

ISBN-10: 0-13-264345-6

ISBN-13: 978-0-13-264345-0

Format: eBook (Watermarked)?

This eBook includes the following formats, accessible from your Account page after purchase:

ePubEPUBThe open industry format known for its reflowable content and usability on supported mobile devices.

MOBIMOBIThe eBook format compatible with the Amazon Kindle and Amazon Kindle applications.

Adobe ReaderPDFThe popular standard, used most often with the free Adobe® Reader® software.

This eBook requires no passwords or activation to read. We customize your eBook by discretely watermarking it with your name, making it uniquely yours.

Includes EPUB, MOBI, and PDF

$39.99

Add to Cart