Simulation Student CD for Professional Front Office Management (FOMS)

By David K. Hayes, Allisha A. Miller

ISBN-10: 0-13-135231-8

ISBN-13: 978-0-13-135231-5What's this?

Published by Prentice Hall

© 2008

Published: May 24, 2007

Format: CD-ROM Only

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Table of Contents

I. Revenue Management

Lesson 1: Main             Enter Occupancy Forecast Data

Lesson 1: Advanced     Estimate Future Rooms Revenue

Lesson 2: Main             Manage Group Block Data

Lesson 2: Advanced    Modify ADR Estimates

 

II. Reservation Management

Lesson 3: Main             Make Individual Room Reservations

Lesson 3: Advanced    Modify Individual Room Reservations

Lesson 4: Main             Make Group “Master” Reservations

Lesson 4: Advanced    Modify Group “Master” Reservations

Lesson 5: Main             Learn Revenue Management Principles

Lesson 5: Advanced    Determine Room Rates to Be Charged

 

III. Guest Stay Information

Lesson 6: Main             Update Room Status Reports

Lesson 6: Advanced    Schedule Room Attendants

Lesson 7: Main             Assign Guests to Specific Rooms

Lesson 7: Advanced    Make Alternate Room Assignments

 

IV. Guest Departure and Payment

Lesson 8: Main             Post Folio Charges

Lesson 8: Advanced    Adjust Folio Charges

Lesson 9: Main             Split Charges and Close Folios

Lesson 9: Advanced    Manage Guest Payment Disputes

 

V. Accounting and Financial Summaries

Lesson 10: Main           Balance and Close Out a Shift

Lesson 10: Advanced  Balance a Full Day’s Shift Reports

Lesson 11: Main           Reconcile a Guest Ledger

Lesson 11: Advanced  Reconcile a City Ledger

Lesson 12: Main           Complete a Manager’s Daily

Lesson 12: Advanced   Assess Competitive Set Data

 

Please take a tour of our CD-ROM-based product by visiting:  www.prenhall.com/foms