Description
A Tested, Proven Approach to Problem Solving—Updated with New Material and Current, Real-Life Examples
Strategies for Creative Problem Solving, Third Edition, will help you hone your creative skills and apply those skills to solve nearly any problem. Drawing on National Science Foundation-funded, advanced research that studied problem-solving techniques in all areas of modern industry, this book presents a comprehensive, systematic problem-solving framework. Through hands-on techniques and exercises drawing on realistic examples, you will learn how to approach an ill-defined problem, identify the real problem, generate and implement the best solution, evaluate what you’ve learned, and build on that knowledge.
This third edition has been updated and revised, further enhancing its value for engineers, technical practitioners, students, and anyone who wants to improve their problem-solving skills. Updates include
- More than twenty-five new examples—based on recent, real-world events and topics—that illustrate the various problem-solving techniques
- Expanded coverage of critical thinking and reasoning
- An introduction to structured critical reasoning
- New discussion of managing complex change
- Expanded and improved explanations of the components of problem-solving strategies
The first edition of this book earned ASEE’s 1996 Meriam-Wiley Distinguished Author Award, and now it’s more focused and useful than ever.
Companion Web Site
The book’s companion Web site (www.engin.umich.edu/scps) is a valuable resource for students and instructors. The site contains
- Interactive Computer Modules: Seven simulations linked to the book’s content and designed to deepen your expertise with every stage of the problem-solving process
- Summary Notes: Chapter-specific material that highlights important points in each chapter—excellent for classroom presentations and concept review
- Professional Reference Shelf: Additional examples and problem-solving materials
- Additional Study Materials: Course syllabi and Web links to related material
Table of Contents
Preface xiii
Acknowledgments xix
About the Authors xxi
Chapter 1: Problem-Solving Strategies: Why Bother? 1
What's the Real Problem? 1
Correct Problem Definition/Wrong Solution 7
A Heuristic for Successful Problem Solving 8
Summary 11
Web-Site Material 11
References 13
Exercises 13
Further Reading 15
Chapter 2: The Characteristics, Attitudes, and Environment Necessary for Effective Problem Solving 17
Getting in the Right Frame of Mind 18
Having a Vision 22
Working Together in Teams 26
Responding to Criticism 30
Conflict Resolution 32
Summary 34
Web-Site Material 35
References 37
Exercises 37
Further Reading 40
Chapter 3: Skills Necessary for Effective Problem Solving 41
Critical Thinking 41
Summary 63
Web-Site Material 64
References 65
Exercises 65
Further Reading 73
Chapter 4: First Steps 75
The First Four Steps 76
Summary 90
Web-Site Material 90
Reference 91
Exercises 91
Chapter 5: Problem Definition 93
Defining the Real Problem: Four Techniques 93
Technique 1: Using the Duncker Diagram to Define the Real Problem 94
Technique 2: Using the Statement-Restatement Technique 98
Technique 3: Kepner-Tregoe Problem Analysis 103
Which Technique to Choose? 109
Determine Whether the Problem should be Solved 109
Brainstorm Potential Causes and Solution Alternatives 111
Summary 111
Web-Site Material 112
References 113
Exercises 113
Further Reading 125
Chapter 6: Breaking Down the Barriers to Generating Ideas 127
Recognizing Mental Blocks 129
Improving Your Creative Abilities 133
Risk Taking 135
Summary 141
Web-Site Material 142
References 142
Exercises 143
Further Reading 145
Chapter 7: Generating Solutions 147
Brainstorming 147
Free Association 148
Vertical Thinking 149
Lateral Thinking 154
Organizing Brainstorming Ideas: The Fishbone Diagram 157
Cautions 159
Brainwriting 159
Futuring 159
Cross-Fertilization 162
Analogy 165
Incubating Ideas 167
Triz 168
Use The Defect to Solve The Problem 177
Summary 179
Web-Site Material 179
References 180
Exercises 181
Further Reading 185
Chapter 8: Deciding the Course of Action 187
K.T. Situation Appraisal 188
K.T. Problem Analysis 194
K.T. Decision Analysis 194
Adverse Consequences of the Alternative Solutions 198
K.T. Potential Problem Analysis 208
Summary 214
Web-Site Material 215
References 215
Exercises 215
Further Reading 227
Chapter 9: Implementing the Solution 229
Approval 229
Carry Through 241
Follow Up 242
Goal Setting 244
Summary 244
Web-Site Material 245
References 246
Exercises 246
Further Reading 247
Chapter 10: Evaluation 249
General Guidelines 249
Ethical Evaluation 253
Safety Considerations 260
Summary 260
Web-Site Material 261
References 261
Exercises 261
Further Reading 270
Chapter 11: Troubleshooting 271
Some General Guidelines 271
Technical Troubleshooting Exercises 280
Interactive Computing Module on Troubleshooting 292
Troubleshooting Laboratory Equipment 294
Summary 295
Web-Site Material 295
References 295
Exercises 295
Further Reading 304
Chapter 12: Putting It All Together 305
Case Study 1: Generating Sustainable Power for an Agricultural Processing Plant in India 306
Case Study 2: Problems at the Bakery Cafe 316
Summary 329
Web-Site Material 330
Instructor's Solution Manual 330
References 330
Exercises 330
Index 333
Additional Material on the Web Site (www.engin.umich.edu/scps):
Power Point Slides of Lectures
Summary Notes
Interactive Computer Games
Material from the Second Edition Not Included in the Third Edition Printed Book
Examples and Exercises That Complement the Examples in the Printed Book
Appendix 1: McMaster's Five-Point Strategy
Appendix 2: Plotting Data
This title is also sold in the various packages listed below. Before purchasing one of these packages, speak with your professor about which one will help you be successful in your course.
Package ISBN-13: 9780134614410
Includes this title packaged with:
- Quantitative Analysis for Management, 12th Edition
Barry Render, Ralph M. Stair, Michael E. Hanna, Trevor S. Hale
$331.39 $314.82 | Add to Cart
Strategies for Creative Problem Solving, 3rd Edition
Add to Cart$59.00 | ISBN-13: 978-0-13-309166-3
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