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Table of Contents
PART 1 FOUNDATIONS
1 Introduction to Technical Communication
What Is Technical Communication?
Who Creates Technical Communication?
Main Features of Technical Communication
Three Primary Purposes of Effective Technical Communication
Common Types of Technical Documents
The Importance of Proofreading
2 Teamwork and Global Issues in Technical Communication
Teamwork in Technical Communication
Global Issues in Technical Communication
3 The Research Process in Technical Communication
Thinking Critically about Research
Primary versus Secondary Sources
Exploring Secondary Sources
Exploring Primary Sources
4 Providing Audiences with Usable Information
Analyze the Document's Audience
Determine the Document's Purpose
Know How to Be Persuasive
Create a Task Analysis for the Document
Consider Other Related Usability Factors
Develop an Information Plan for the Document
Write, Test, and Revise the Document
5 Recognizing Ethical Issues in Technical Communication
Ethics, Technology, and Communication
Types of Ethical Choices
How Workplace Pressures Affect Ethical Values
Recognizing and Avoiding Ethical Abuses
PART 2 BLUEPRINTS
6 Structuring Information for Your Readers
The Importance of an Understandable Structure
Providing an Overview
7 Writing with a Readable Style
The Importance of a Readable Style
8 Using Audience-Centered Visuals
The Importance of Using Audience-Centered Visuals
When to Use Visuals
Types of Visuals
Special Considerations When Using Visuals
9 Designing User-Friendly Documents
The Importance of User-Friendly Document Design
Characteristics of Well Designed Documents
Specific Design Elements
PART 3 DOCUMENTS
10 Résumés and Other Employment Materials
Assessing Your Skills and Aptitudes
Researching the Job Market
Dossiers, Portfolios, and Webfolios
Interviews and Follow-Up Letters
11 Memos and Letters
Memo Parts and Format
Types of Memos
Letter Parts and Formats
Types of Letters
Audience and Purpose of Definitions
Legal, Ethical, and Societal Implications of Definitions
Types of Definitions
Methods for Expanding Definitions
Using Multiple Expansion Methods
Placement of Definitions
Audience and Purpose of Descriptions
Objectivity in Descriptions
Elements of Descriptions
Product and Process Descriptions
A Complex Product Description
A Complex Process Description
14 Instructions and Procedures
Audience and Purpose of Definitions
Types of Instructional Formats
Ethical and Legal Implications
Elements of Effective Instructions
Content, Style, and Design Considerations
Audience and Purpose of Summaries
Elements of Effective Summaries
Writing Summaries Step-by-Step
Special Types of Summaries
Ethical Considerations In Summarizing Information
16 Informal Reports
Two Categories of Reports: Informational and Analytical
Progress Reports (Informational)
Periodic Activity Reports (Informational)
Trip Reports (Informational)
Meeting Minutes (Informational)
Feasibility Reports (Analytical)
Recommendation Reports (Analytical)
Peer Review Reports (Analytical)
17 Formal Reports
Audience and Purpose of Formal Reports
Elements of Effective Formal Reports
Parts of Formal Reports
A Sample Formal Report
Audience and Purpose of Proposals
Types of Proposals
Organization of Informal and Formal Proposals
A Sample Formal Proposal
PART 4 DIGITAL MEDIA AND PRESENTATIONS
19 Email and Text Messages
Comparing Email and Text Messaging
Copyright and Privacy in Digital Communication
Be Prepared for Technology to Fail
20 Blogs, Wikis, and Social Networks
Internal Corporate Blogs
External Corporate Blogs
21 Web Pages and Online Videos
Audience and Purpose of Web Pages
Elements of Effective Web Pages
Ethical and Legal Considerations
Differences in Media Types
22 Oral Presentations
Audience and Purpose of Oral Presentations
Types of Oral Presentations
Parts of Oral Presentations
Preparing Oral Presentations
Using Presentation Software
Delivering Oral Presentations
A Documenting Sources
What Is Plagiarism?
Identifying Sources and Information to be Documented
Taking Effective and Accurate Notes
Quoting, Paraphrasing, and Summarizing Properly
Documentation: The Key to Avoiding Plagiarism
MLA Documentation Style
APA Documentation Style
CSE Documentation Style
Recognizing Copyright Issues
B A Brief Handbook
These online resources are available at no cost.
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