Components of the Package:
Effective Customer Service: Ten Steps for Technical Professions (NetEffect)
By David L. Goetsch, Stanley Davis
Technology and Customer Service: Profitable Relationship Building (NetEffect Series)
By Paul R. Timm, Christopher G. Jones
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ISBN-10: 0-13-506931-9
ISBN-13: 978-0-13-506931-8
Format: Kit/Package/ShrinkWrap
$80.90 | Free Ground Shipping.